Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Mark Pennington, "Foucault and Liberal Political Economy: Power, Knowledge, and Freedom" (Oxford UP, 2025)

Mark Pennington, "Foucault and Liberal Political Economy: Power, Knowledge, and Freedom" (Oxford UP, 2025)

Foucault and Liberal Political Economy: Power, Knowledge, and Freedom by Mark Pennington This highly original and innovative book is the first to comprehensively engage the ideas of the French social...

30 Maalis 58min

Ainehi Edoro, "Forest Imaginaries: How African Novels Think" (Columbia UP, 2026)

Ainehi Edoro, "Forest Imaginaries: How African Novels Think" (Columbia UP, 2026)

Forests in fiction are often understood simply as settings, symbols, or remnants of a premodern past. Yet many African novelists have turned to the forest to experiment with worldbuilding and to imagi...

30 Maalis 1h 2min

Emmanuel Ofuasia, "Ìwà: the Process-Relational Dimension to African Metaphysics" (Springer, 2024)

Emmanuel Ofuasia, "Ìwà: the Process-Relational Dimension to African Metaphysics" (Springer, 2024)

Correction: In the interview, the host mistakenly mentioned that Prof. Ofuasia is teaching the University of Pretoria. In reality, Prof Ofuasia is currently a decoloniality research associate at the U...

29 Maalis 1h 31min

Thomas Hegghammer and Diego Gambetta eds., "Fight, Flight, Mimic: Identity Mimicry in Conflict" (Oxford UP, 2024)

Thomas Hegghammer and Diego Gambetta eds., "Fight, Flight, Mimic: Identity Mimicry in Conflict" (Oxford UP, 2024)

Time spent and words spent—what does each signal? Deceptive mimicry—the manipulation of individual or group identity—includes passing off as a different individual, as a member of a group to which on...

28 Maalis 1h 5min

The Criminal Record Complex: Risk, Race, and the Struggle for Work in America

The Criminal Record Complex: Risk, Race, and the Struggle for Work in America

Most employers in the United States routinely conduct criminal background checks on job applicants, weeding out those with criminal convictions—and thus denying opportunities to those who need them m...

26 Maalis 54min

Hsuan L Hsu, "Olfactory Worldmaking" (U Minnesota Press, 2026)

Hsuan L Hsu, "Olfactory Worldmaking" (U Minnesota Press, 2026)

Smell is a vital, if underappreciated, medium through which we inhabit and imagine the world. In Olfactory Worldmaking (University of Minnesota Press, 2026), Dr. Hsuan L. Hsu traces how olfactory expe...

24 Maalis 26min

Prolepsis

Prolepsis

In this episode of High Theory, Gloria Fisk talks to Kim about Prolepsis. Defined by Gerard Genette in the 1970s, prolepsis is a flash forward, the opposite of analepsis, a flash back. Initially the p...

23 Maalis 16min

David Bather Woods, "Arthur Schopenhauer: The Life and Thought of Philosophy's Greatest Pessimist" (U Chicago Press, 2025)

David Bather Woods, "Arthur Schopenhauer: The Life and Thought of Philosophy's Greatest Pessimist" (U Chicago Press, 2025)

Arthur Schopenhauer: The Life and Thought of Philosophy’s Greatest Pessimist by David Bather Woods An engaging biography of one of the most influential Western philosophers and a thought-provoking ex...

23 Maalis 1h 16min

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