Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Philip C. Almond, "Noah and the Flood in Western Thought" (Cambridge UP, 2025)

Philip C. Almond, "Noah and the Flood in Western Thought" (Cambridge UP, 2025)

In a world beset by climatic emergencies, the continuing resonance of the flood story is perhaps easy to understand. Whether in the tortured alpha male intensity of Russell Crowe’s Noah, in Darren Aro...

21 Maalis 50min

Becca Voelcker, "Land Cinema in an Age of Extraction" (U California Press, 2025)

Becca Voelcker, "Land Cinema in an Age of Extraction" (U California Press, 2025)

Land Cinema in an Age of Extraction considers nonfiction filmmakers and film collectives whose work advances an understanding of land as a locus of social and environmental responsibility. Diving into...

21 Maalis 1h 10min

Piergiorgio Di Giminiani et al. eds., "The Futures of Reparations in Latin America: Imagination, Translation, and Belonging" (Rutgers UP, 2026)

Piergiorgio Di Giminiani et al. eds., "The Futures of Reparations in Latin America: Imagination, Translation, and Belonging" (Rutgers UP, 2026)

Over the last thirty years, Latin America has undergone an unprecedented wave of reparations targeting victims of political violence during military regimes, Indigenous and Afro-Latin groups affected ...

20 Maalis 1h 13min

Paul Kohlbry, "Plots and Deeds: Agrarian Annihilation and the Fight for Land Justice in Palestine" (Stanford UP, 2026)

Paul Kohlbry, "Plots and Deeds: Agrarian Annihilation and the Fight for Land Justice in Palestine" (Stanford UP, 2026)

The emancipatory potential and limits of land justice, when land is at once home, property, territory, and homeland. Peasant farming was once an integral part of Palestine's agrarian fabric. But afte...

20 Maalis 1h 10min

 Miriam Ticktin, "Against Innocence: Undoing and Remaking the World" (U Chicago Press, 2025)

Miriam Ticktin, "Against Innocence: Undoing and Remaking the World" (U Chicago Press, 2025)

In this timely and bold book, Against Innocence: Undoing and Remaking the World (U Chicago Press, 2025), Miriam Ticktin explores how a concept that consistently appears as a moral good actually ends u...

19 Maalis 1h 3min

H. S. Jones, "Liberal Worlds: James Bryce and the Democratic Intellect" (Princeton UP, 2025)

H. S. Jones, "Liberal Worlds: James Bryce and the Democratic Intellect" (Princeton UP, 2025)

James Bryce (1838–1922) was a leading figure in Britain’s Liberal Party and a distinguished historian, a versatile scholar-politician who moved seamlessly between academia and politics. He was, among ...

17 Maalis 58min

Alec Ryrie, "The Age of Hitler and How We Will Survive It" (Reaktion, 2025)

Alec Ryrie, "The Age of Hitler and How We Will Survive It" (Reaktion, 2025)

Examining everything from popular novels to politics, an investigation of persistent fascination with Nazis—and where it might take us. We live in an age where Hitler and the Nazis dominate our cultu...

15 Maalis 53min

Susannah B. Mintz, "Hypochondria: In Sickness and in Story" (Reaktion, 2026)

Susannah B. Mintz, "Hypochondria: In Sickness and in Story" (Reaktion, 2026)

Hypochondria: In Sickness and in Story (Reaktion, 2026) proposes a bold reimagining of a frequently dismissed condition. Dr. Susannah B. Mintz reframes health anxiety not as a pathology but as a site ...

15 Maalis 51min

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