April 9, 2020: Laura Mayer & Jennifer Battle

April 9, 2020: Laura Mayer & Jennifer Battle

Travis interviews Laura Mayer & Jennifer Battle, mavens of the crisis call center world.


Laura Mayer works for PRS CrisisLink in Oakton, VA, and Jennifer Battle works for The Harris Center in Houston, TX.


Laura and Jennifer share insights about the challenges of moving a call center to a remote workforce, and the unintended consequences of social distancing and remote workforce adjustments.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(13)

June 16th, 2020: Dr. Margie Balfour & Dr. Andrew Bazakis

June 16th, 2020: Dr. Margie Balfour & Dr. Andrew Bazakis

In this episode, Travis interviews Dr. Margie Balfour and Dr. Andrew Bazakis. Dr. Balfour works for Connections Health Solutions, and she has published several seminal papers on crisis metrics. Dr. Ba...

11 Syys 20201h 9min

June 10th, 2020: Dr. Matthew Goldman

June 10th, 2020: Dr. Matthew Goldman

In this episode, Travis interviews Dr. Matthew Goldman, Public Psychiatry Fellow with UCSF Medical Center. Dr. Goldman discusses the impact of COVID-19 on mobile crisis and outpatient psychiatry servi...

11 Kesä 20201h

May 5, 2020: Carolyn Levitan & Ashley Womble

May 5, 2020: Carolyn Levitan & Ashley Womble

Travis interviews Carolyn Levitan and Ashley Womble. Carolyn is the Crisis Line Director at Didi Hirsch Mental Health Services in Los Angeles, CA. Carolyn is also a board member of CONTACT-USA, an ac...

14 Touko 20201h 2min

April 30, 2020: Mona Townes and Tracie Bussi

April 30, 2020: Mona Townes and Tracie Bussi

Travis interviews Mona Townes and Tracie Bussi. They discuss mobile crisis services in their respective organizations during COVID-19. Mona Townes is the Director of Crisis Services at Integrated Fa...

7 Touko 202057min

April 22, 2020: Pat Morris & Justin Chase

April 22, 2020: Pat Morris & Justin Chase

Travis interviews Pat Morris and Justin Chase. Pat Morris is the Director Behavioral Health Services for Volunteers of America Western Washington. VOAWW provides crisis call center services to much ...

7 Touko 20201h 5min

April 19, 2020: Elan Javanfard & Myranda Green

April 19, 2020: Elan Javanfard & Myranda Green

Travis speaks with Elan Javanfard and Myranda Green. Elan is the director of crisis residential and substance abuse residential treatment for Didi Hirsch Mental Health Services in Los Angeles, CA. ...

6 Touko 20201h 1min

April 12, 2020: Ranya Hasan & Kris Thompson

April 12, 2020: Ranya Hasan & Kris Thompson

Travis interviews Ranya Hasan and Kris Thompson. Ranya Hasan works for Rosecrance, a mental health provider in Rockford, IL. Kris Thompson works for Lenape Valley Foundation in Doylestown, PA, just o...

6 Touko 20201h 9min

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