#410: Navigating Gen Z's Expectations: Fat Brands' Digital Strategy for the Mobile-First Consumer

#410: Navigating Gen Z's Expectations: Fat Brands' Digital Strategy for the Mobile-First Consumer

Send us a text As the digital experience becomes a bigger and bigger part of a buyer’s journey, brands must quickly adapt to meet the evolving preferences of their customers. Nowhere is this truer than with Gen Z, a generation that expects seamless, personalized, and mobile-first experiences. Fat Brands, a global leader in franchising with over 2,300 locations and 18 brands, is making strides to capture this audience through innovative digital strategies. Understanding the Gen Z Mindset Gen...

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Loyalty360 Loyalty Live | Eugenia Blackstone, Iris Powered by Generali

Loyalty360 Loyalty Live | Eugenia Blackstone, Iris Powered by Generali

Send us a textLoyalty360's Mark Johnson interviews Eugenia Blackstone, Iris Powered by Generali, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

5 Huhti 202224min

Alessio Marchetti, Intesa Sanpaolo | Leaders in Customer Loyalty Series

Alessio Marchetti, Intesa Sanpaolo | Leaders in Customer Loyalty Series

Send us a text The Intesa Sanpaolo Reward loyalty program has undergone a deep revolution over the years, increasing strings to its bow with several engagement layers, gradually revamping its features...

31 Maalis 202228min

Citizens Financial Banking Experience Survey Reveals Trends in Digital Banking a Sound Investment

Citizens Financial Banking Experience Survey Reveals Trends in Digital Banking a Sound Investment

Send us a text Beth Johnson is the Chief Experience Officer at Citizens Financial, a full-service national bank offering a broad range of retail and commercial banking products and services. Loyalty36...

31 Maalis 202217min

Brides Say “I Do” to David’s Bridal Diamond Loyalty Program

Brides Say “I Do” to David’s Bridal Diamond Loyalty Program

Send us a textJim Marcum is the Chief Executive Officer for David's Bridal, a national and intentional retailer of bridal and formalwear with headquarters in Conshohocken, Pennsylvania.Loyalty360 CEO ...

24 Maalis 202230min

Loyalty360 Loyalty Live | Joe Pino, Clutch

Loyalty360 Loyalty Live | Joe Pino, Clutch

Send us a textLoyalty360's Mark Johnson interviews Joe Pino, Clutch, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

22 Maalis 202217min

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

Send us a textDenise Pedini is the Senior Vice-President of Guest Experience at Newk's Eatery, a fast-casual restaurant with over 100 locations in 14 states.Loyalty360 CEO Mark Johnson met with Pedini...

21 Maalis 202221min

Loyalty360 Loyalty Live | John Nash, Redpoint

Loyalty360 Loyalty Live | John Nash, Redpoint

Send us a textLoyalty360's Mark Johnson interviews John Nash, Redpoint, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

8 Maalis 202221min

Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers

Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers

Send us a text When it comes to late night snacks, it is hard to beat a fresh, warm cookie. Started by a college student in a dorm room in 2003, Insomnia Cookies is now baking and delivering cookies a...

7 Maalis 202225min

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