How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours31 Loka 2018

How Bad is Airline Service, Really? And Other Customer Service Complaints

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”

For interested listeners:

You can email Youngme, Mihir, and Felix with your comments and ideas for future episodes at: harvardafterhours@gmail.com.

Hosted on Acast. See acast.com/privacy for more information.

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Beyond Meat, and Facebook’s Pivot to Privacy

Beyond Meat, and Facebook’s Pivot to Privacy

Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai talk about the Beyond Meat IPO and whether plant-based meat alternatives like Beyond Burger and Impossible Burger will become mass-market products. ...

8 Touko 201931min

Quick Takes on Uber, Apple/Qualcomm, Pinterest, Brexit, and More

Quick Takes on Uber, Apple/Qualcomm, Pinterest, Brexit, and More

Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai offer short takes on six different topics, including: Uber’s S-1, Apple and Qualcomm settling their lawsuit, Pinterest’s prospects as a public compa...

1 Touko 201931min

Disney+, Notre Dame Donations Spark a Backlash, and Mihir’s New Book!

Disney+, Notre Dame Donations Spark a Backlash, and Mihir’s New Book!

Youngme, Felix, and Mihir discuss the upcoming launch of Disney’s new streaming service (Disney+), as well as the backlash sparked by billionaires pledging money to repair Notre Dame Cathedral. They t...

24 Huhti 201941min

Big Tech vs. the EU, and Why Is College So Expensive?

Big Tech vs. the EU, and Why Is College So Expensive?

Youngme, Felix, and Mihir debate the effectiveness of the European Union’s attempts to regulate Big Tech. They then discuss the reasons underlying the soaring price of college in the U.S.Some recent p...

17 Huhti 201937min

Has Car Ownership Peaked, and Is Joe Biden Too Physical?

Has Car Ownership Peaked, and Is Joe Biden Too Physical?

Youngme, Felix, and Mihir discuss whether we have officially reached “peak car” — meaning can we now expect a steady decline in private car ownership? They then debate whether Joe Biden’s physical dis...

10 Huhti 201932min

Apple’s Big Event, Plus Is Corporate Debt at a Crisis Level?

Apple’s Big Event, Plus Is Corporate Debt at a Crisis Level?

Youngme, Felix, and Mihir share their reactions to Apple’s big event announcing the launch of its new TV+ service. They then discuss whether corporate debt levels are reaching crisis potential.Some re...

3 Huhti 201931min

Peloton and Partisan Political Prejudice

Peloton and Partisan Political Prejudice

Youngme, Felix, and Mihir debate Peloton, the high-flying exercise startup. They then discuss why partisan political prejudice is worse in some parts of the country than others.For interested listener...

27 Maalis 201929min

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Food Delivery Wars and Boeing’s Crisis Management

Youngme, Felix, and Mihir discuss the food delivery war between DoorDash, Uber Eats, Grubhub, and others. Then they evaluate Boeing’s crisis management performance in the wake of two recent air disast...

20 Maalis 201933min

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