Research Ops 2.0, Episode 3: Taking a Platform Approach to ResearchOps
Awkward Silences16 Syys 2025

Research Ops 2.0, Episode 3: Taking a Platform Approach to ResearchOps

In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where have we come from, and where are we going?

In this five-part audio documentary, we’re exploring the past, present, and future of ResearchOps—and it’s exciting, fascinating, and, at times, pretty mindblowing stuff! Each episode features the voices of Cha Cha Club members, senior research leaders, and the smart minds behind User Interviews—the only solution you need to recruit high-quality participants for any kind of research.

In this third episode, we’re diving deep into what taking a platform approach to ResearchOps means and why research platforms are a pivotal part of the future of ResearchOps.

To scale up; tune in.

Jaksot(191)

#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein

#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein

Algorithms don’t always handle “edge cases” well, and the people who design them can have too broad a definition of edge case—stillbirths, miscarriages, and other life tragedies are actually relativel...

30 Tammi 201941min

#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly

#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly

If there’s anyone who can link stakeholders to the awesome power of user research, it’s Holly Hester-Reilly. Holly is a champion of research that is connected to every member of organizations; researc...

16 Tammi 201930min

#4 - Conversational Research with Maggie Crowley of Drift

#4 - Conversational Research with Maggie Crowley of Drift

This week on the pod, Erin and JH talk to Maggie Crowley, Director of Product Management at Drift, about research as a product manager at a rapidly growing startup. They talk about how to do great res...

2 Tammi 201930min

#3 - Quant and Qual Flow with Cat Anderson

#3 - Quant and Qual Flow with Cat Anderson

Some people think you have to choose between qual and quant research when you start your study. Not Cat Anderson. At AP Intego, she works with a fairly small and scrappy team (just like us!), but that...

12 Joulu 201829min

#2 - When Research Doesn't Go As Planned with Jaclyn Perrone

#2 - When Research Doesn't Go As Planned with Jaclyn Perrone

What do you do when your user research session doesn’t go according to plan? It happens all the time, in a lot of ways, for a lot of reasons. Fortunately we have Jaclyn Perrone, Design Director at tho...

4 Joulu 201827min

#1 - Why are we here? with your co-hosts, JH and Erin

#1 - Why are we here? with your co-hosts, JH and Erin

Listen as JH and Erin wrestle with the biggest question there is: why are we here anyway? We'll dive into what we think the podcast should (and should not) be and pave the way for our first guest.

28 Marras 201818min

#0 - Trailer

#0 - Trailer

What's this Awkward Silences podcast all about anyway? As a place to start, it's about embracing the awkward beauty of talking to people to learn and build better stuff. Get a sneak peek and meet our ...

26 Marras 20186min

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