306 - A Day in the Life of an Audiology Practice Operations Manager

306 - A Day in the Life of an Audiology Practice Operations Manager

What does it really take to keep a private audiology practice running smoothly? In this episode, Operations Manager Carla Taghvaei of A&A Audiology in Scottsdale, Arizona, offers a behind-the-scenes look at the daily challenges and rewards of managing a growing clinic.Carla shares how her practice organizes patient scheduling, handles insurance and third-party billing, manages staff training, and creates a welcoming experience for every patient who walks through the door. She explains why consistency, communication, and proactive planning are essential to success—and how even small details, like confirming appointments or checking equipment orders, can make a big difference in patient care.Whether you’re an AuD student, new graduate, or someone aspiring to own or operate a private practice, this conversation provides candid insights into balancing business operations with a patient-first philosophy. Carla also offers advice on leadership, team management, and the importance of building trust with both staff and patientsBe sure to subscribe to our channel for the latest episodes each week and follow This Week in Hearing on LinkedIn, Instagram and X.

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Visit us at: https://hearinghealthmatters.org/thisweek/

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020 - New Medicare Hearing Benefit and FDA's Proposed OTC Hearing Aid Regulations - Industry Perspective with Brandon Sawalich

020 - New Medicare Hearing Benefit and FDA's Proposed OTC Hearing Aid Regulations - Industry Perspective with Brandon Sawalich

Brandon Sawalich, President and CEO of Starkey, returns to discuss the recently released FDA proposed rule for Over The Counter (OTC) hearing aids, as well as the new Medicare Hearing Benefit currentl...

8 Marras 202126min

Technology Spotlight: QuietTV Wireless Headset. Interview with Sandra Porps, AuD

Technology Spotlight: QuietTV Wireless Headset. Interview with Sandra Porps, AuD

In this week's technology spotlight. Dr. Bob Traynor speaks with Sandra Porps, Au.D., Head of Audiology for MDHearing. The pair discuss the company's new QuietTV wireless headset - a device designed t...

5 Marras 202111min

019 - OTC Hearing Aids & Self-Fit Technologies: Interview with Intricon's Delain Wright

019 - OTC Hearing Aids & Self-Fit Technologies: Interview with Intricon's Delain Wright

In this week's episode, Dave Kemp interviews Delain Wright of Intricon - a company that has been a supplier to the hearing aid industry for decades. In recent years, Intricon has shifted focus to t...

3 Marras 202145min

018 - Using Non-Custom Amplifiers and Telehealth in Audiology Clinical Practice

018 - Using Non-Custom Amplifiers and Telehealth in Audiology Clinical Practice

The practice of audiology is rapidly changing. It’s simply not enough to passively wait in your clinic for patients to show up looking for help; audiologists must become actively involved in providing...

2 Marras 202124min

017 - Wax Removal with Push of a Button: Interview with Sahil Diwan and Jackie Phillips of Safkan Health

017 - Wax Removal with Push of a Button: Interview with Sahil Diwan and Jackie Phillips of Safkan Health

Cerumen, better known as earwax, is one reason that hearing aids breakdown and a hinderance to the service delivery model as some providers refer patients to other professionals for cerumen removal. ...

28 Loka 202141min

016 - Addressing the Hearing in Noise Problem: Interview with Dr. Tim Trine, CEO of Noopl

016 - Addressing the Hearing in Noise Problem: Interview with Dr. Tim Trine, CEO of Noopl

In this week's episode, Dave Kemp interviews Dr. Tim Trine, CEO of Noopl. His company was recently named 'Innovator of the Year' by an international panel of judges in the 2021 Hearing Technology Inno...

25 Loka 202130min

015 - OTC Hearing Aids and Legislative Changes in Hearing Healthcare: Interview with Brandon Sawalich, President & CEO of Starkey

015 - OTC Hearing Aids and Legislative Changes in Hearing Healthcare: Interview with Brandon Sawalich, President & CEO of Starkey

Brandon Sawalich, President and CEO of Starkey, sat down with Dr. Bob Traynor to discuss OTC hearing aids and other legislative initiatives impacting the hearing healthcare industry. They discuss th...

20 Loka 202123min

014 - Implantable Hearing Devices: What Clinicians Need to Know. Interview with George Cire, AuD

014 - Implantable Hearing Devices: What Clinicians Need to Know. Interview with George Cire, AuD

George Cire is a true industry veteran with more than 40 years of experience, much of it involving implantable hearing devices. During his conversation with Brian Taylor, George reviews the three type...

19 Loka 202135min

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