Get Out of Wrap - Contact Centre Chat

What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what...

17 Tammi 202546min

🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, ...

10 Tammi 202534min

Short review of 2024 and look forward to 2025. Thank you for another year with me and this podcast - your support means a lot. Happy new year from me x Mart

31 Joulu 202425min

🚀 From Contact Centres to Supply Chains: Embracing Change with Dan Cohen! 🚀 Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of Ge...

13 Joulu 202437min

Steve Morrell of Contact babel has been conducting research in our industry for 23 years. This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be ...

6 Joulu 202449min

📊 Groundbreaking Insights: The Voice of the Agent – A Joint Research Project with Calabrio! 📊 How do contact centre agents really feel about their roles, career prospects, and the impact of technolo...

21 Marras 202445min

What does it take to nurture the next generation of contact centre leaders? In this episode of Get Out of Wrap, Martin chats with Clayton Drotsky, founder of The Growth Crew, about his inspiring jour...

15 Marras 202440min

🔍 **Transforming the Candidate Experience with Kerry Sudale!** 🔍 Recruitment isn’t just about finding skills—it’s about understanding people and their unique journeys. In this episode of *Get Out ...

1 Marras 202454min