Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Second Annual Global ITAM Summit - Breakout Session - Harinder Bansal

Second Annual Global ITAM Summit - Breakout Session - Harinder Bansal

The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Harinder shares his IT Procurement ex...

22 Huhti 202122min

Morning Tea with Jeffrey - How to improve the standing of your IT organization

Morning Tea with Jeffrey - How to improve the standing of your IT organization

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

21 Huhti 20218min

Service Management Leadership - Managing Software

Service Management Leadership - Managing Software

A brief discussion about the need to manage the growing software usage. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership commun...

20 Huhti 20217min

Service Management Leadership - Avoiding the Retread Service Management Office

Service Management Leadership - Avoiding the Retread Service Management Office

A brief discussion about the need to improve Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. ...

19 Huhti 20215min

Service Management Leadership - The Need for a Vendor Management Office

Service Management Leadership - The Need for a Vendor Management Office

A brief discussion about the need to establish a Vendor Management Office (VMO) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...

17 Huhti 20215min

Service Management Leadership - Leveraging Data For Service Management & Asset Management

Service Management Leadership - Leveraging Data For Service Management & Asset Management

A brief discussion about data in the context of Service Management & Asset Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...

16 Huhti 20217min

Second Annual Global ITAM Summit - Breakout Session - Craig Guarente

Second Annual Global ITAM Summit - Breakout Session - Craig Guarente

The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In this episode, Craig shares his Oracle licensing exp...

15 Huhti 202131min

Service Management Leadership - The Most Important Aspect of Technical Debt

Service Management Leadership - The Most Important Aspect of Technical Debt

A brief discussion about a less-discussed, but important, aspect of technical debt Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...

15 Huhti 20214min