Service Management Leadership - Service Management Best Practices, Part 2 , Incident Management
In this episode, Jeffrey discusses Part 2 of the discussion on service management best practices. This focused on Incident Management.Each week, Jeffrey will be sharing his knowledge on Service Delive...
15 Touko 20256min
Ep 54: "AI: Risky Business?" James Finister, Part 3
In this penultimate segment, James and I delve into risk management approaches for AI implementation, exploring the balance between reasonable precautions and legal liabilities. We discuss the "slippe...
14 Touko 202522min
Service Management Leadership - Service Delivery Changes Coming In The Next Five Years
In this episode, Jeffrey discusses how Service Delivery success will change over the next five years. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managem...
12 Touko 20259min
Rina Brahmbhatt and Priyanka Sharma - Final Episode
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
9 Touko 202515min
Service Management Leadership - Service Management Best Practices, Part 1 , Change Management
In this episode, Jeffrey discusses Part 1 of the discussion on service management best practices. This focused on Change Management/Enablement.Each week, Jeffrey will be sharing his knowledge on Servi...
8 Touko 20257min
Ep 53: "Emulated Empathy" - James Finister, Part 2
In this continuation of our conversation, James and I explore the practical implications of AI ethics in organizational contexts. We discuss assessment mechanisms, recruitment bias concerns, emulated ...
7 Touko 202527min
Service Management Leadership - Measuring Service Delivery Success
In this episode, Jeffrey discusses how to measure Service Delivery success. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey i...
5 Touko 20257min
Rina Brahmbhatt and Priyanka Sharma - Episode 4
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
2 Touko 20258min
