Service Management Leadership - Service Management Best Practices, Part 4 , Leadership in Service Management
In this episode, Jeffrey discusses Part 4 of the discussion on service management best practices. This focused on the leadership aspects of service management.Each week, Jeffrey will be sharing his kn...
29 Touko 20256min
Ep 56: The Rising Cost of Higher Education - A Vanishing American Promise
In this episode, I explore the dramatic transformation of American higher education from an accessible pathway to opportunity in the 1970s to today's debt-laden system. We'll examine the economic driv...
28 Touko 202514min
Service Management Leadership - Part 2 of Series on Digital Experience
In this episode, Jeffrey discusses Part 2 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on technology disruptions.Each week,...
26 Touko 20255min
ServiceNotes - Rina Brahmbhatt and Karen Brusch
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
23 Touko 20258min
Service Management Leadership - Service Management Best Practices, Part 3 , Service Request Management
In this episode, Jeffrey discusses Part 3 of the discussion on service management best practices. This focused on Service Request Management.Each week, Jeffrey will be sharing his knowledge on Service...
22 Touko 20254min
Ep 55: “AI: Getting Philosophical” – James Finister, Part 4
In this concluding segment, James and kengon explore the practical steps for effective AI governance integration. They discuss the importance of comprehensive audits, appropriate resource allocation, ...
22 Touko 202524min
Service Management Leadership - Part 1 of Series on Digital Experience
In this episode, Jeffrey discusses Part 1 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on impacts to digital experience.Eac...
19 Touko 20256min
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
In this powerful one-off episode of ServiceNotes, host Rina Brahmbhatt sits down with a remarkable mother whose journey caring for her child with special needs has turned her into a relentless advocat...
16 Touko 202526min
