The Return of Trade Show and Human-to-Human Interaction | Yiannis Gavrielides - 2011
We’re tapping into a Renaissance era in sales. AI is changing how sellers operate, but human connection is still what builds trust and closes deals. My guest, Yiannis Gavrielides, Co-founder and CEO o...
15 Kesä 27min
Customer Success Series: Turn Customers Into Evangelist | Donald C. Kelly - 2010
In the final part of this customer success and retention series, I share how businesses can move beyond simple transactions and turn satisfied customers into true brand evangelists. The focus is on cr...
12 Kesä 14min
Customer Success Series: The 5 Pillars of Customer Success | Donald C. Kelly - 2009
It costs 5x more to attract new customers than to retain existing ones, which is why client retention matters so much. For part two of this series, I am going over the five pillars of customer success...
8 Kesä 17min
Customer Success Series: Leaky Bucket | Donald C. Kelly - 2008
Retention of a client will take you much further than constantly being on the hunt for a new one. I’m sharing a three-part series on client retention for sellers who struggle with keeping clients for ...
5 Kesä 19min
Stop Quitting So Fast | Donald C. Kelly - 2007
So many sellers quit within their first few months in sales. Honestly, I think many of them give up too soon. Sales isn't easy, but success often comes down to staying committed when things aren't goi...
1 Kesä 23min
Sales Is No Longer A Numbers Game | Tom Stearns & Peter Cleary - 2006
Sales has changed dramatically in the age of AI, but success still comes down to having the right strategy. That's why I sat down with Tom Stearns and Peter Cleary, co-authors of Graphic Sales: How to...
29 Touko 40min
Helping Customers Understand The Business Problem You Solve | Jeff Koser - 2005
One of the biggest mistakes sellers make is focusing too quickly on their product instead of understanding the deeper problem their customer is trying to solve.That’s why I wanted to bring back this c...
25 Touko 28min
Sales Isn't Fun Anymore | Donald C. Kelly - 2004
Lately, I’ve been hearing more sellers say the same thing: “I’m losing my joy in sales.”Honestly, I get it. Selling today feels different than it did a few years ago. Cold outreach is harder, inboxes ...
22 Touko 18min
