Ep 2: Boost retention and drive digital transformation with Tony Miller

Ep 2: Boost retention and drive digital transformation with Tony Miller

Looking for key takeaways on why direct mail is an impactful marketing channel?

Listen in to this fascinating Mail Unleashed episode. This time, Rory Sutherland is joined by Tony Miller, former CMO at Weight Watchers (WW) and Disney.

During the episode, Tony and Rory discuss:

  • Tony’s journey to the UK
  • His experience with mail marketing at EasyJet, Compare the Market and Disney
  • Two examples of direct mail from World Vision and The TV License
  • Why mail is both an effective and efficient marketing channel
  • Reasons why mail earns its place at the centre of your media mix

Together, they share just how much you can change customers’ perceptions through this physical medium - whether that’s through delivering the spark needed to re-ignite existing customers or to attract new ones.

00:00 Intro

01:00 When did Tony cross the pond to the UK?

1:45 The second coming of direct marketing

03:04 Tony’s first example of direct mail – The World Vision gift catalogue

05:14 From EasyJet to Disney Tony shares his career journey working with direct mail

06:12 Tony’s second example of direct mail – The TV Licence

07:52 Is mail less sustainable than digital?

08:57 Outro

Tony Miller is a proven business leader specialising in brand building and digital transformation. He’s experienced in driving growth and leading high-performing global teams for brands including Disney, Weight Watchers and Havas Helia.

As a collaborative coach and mentor, Tony has a strong track record of managing complex demands, influencing stakeholders, and delivering results at pace across industries and channels.


Follow Tony.

LinkedIn - https://www.linkedin.com/in/tonyjmiller/

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/tony-miller-marketing-leader

YouTube - https://youtu.be/gkeysCSXJws

Curious about the power of mail in your marketing mix? Follow us for fresh inspiration and real-world examples that show how mail delivers impressive business results. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Episoder(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?   That’s because he’s seen how it wins the attention eco...

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Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

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Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Mar 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

How did mail help Tesco gain 21 million active members for its iconic Clubcard loyalty programme? You can find out from Tash Whitmey, Group Director of Loyalty, CRM and Marketing at Tesco.    Together...

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Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

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Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

13 Jan 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Des 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

28 Nov 202521min

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