Ep 7: From Screwfix to Trainline: Jo McClintock on growing brands with mail

Ep 7: From Screwfix to Trainline: Jo McClintock on growing brands with mail

Want to find out why highly personalised mail is more likely to create beautiful moments?


VP of Brand & Marketing at Trainline, Jo McClintock, talks to Rory Sutherland about capturing the attention of elusive audiences with mail to change ingrained habits.


Throughout the episode, Jo and Rory discuss:


  • Jo’s time at Screwfix and how it scaled from a garden shed to an international brand through highly targeted direct mail
  • The benefits of printed catalogues to reach new audiences
  • How Jo discovered the value of personalisation in marketing at Moonpig
  • Why direct mail is an effective, efficient and sustainable marketing channel

Plus, Jo shares with Rory examples of the personalised mailings and perfect moments she’s created, that have captured hearts and helped build these brands along the way.

00:00 Intro

00:41 Welcome to Jo

01:09 Jo’s marketing journey with Screwfix

02:31 Jo and Rory discuss the power of printed catalogues

04:21 Jo’s beginnings with mail at Screwfix and mastering audience segmentation

08:11 Jo’s next career step – learning the value of personalisation at Moonpig

14:14 How direct mail can work to create sustainable habits

16:06 From Moonpig to Trainline – Jo discusses the potential to use door drops for season ticket holders

22:22 Outro

Jo McClintock is VP of Brand & Marketing at Trainline, leading record-breaking growth across UK and international markets. With 18+ years’ experience, she combines creative leadership with sharp commercial mindset.


She focuses on building high-performing teams and award-winning campaigns like “I Came by Train” to drive acquisition, loyalty, and sustainable brand impact.

Follow Jo.

LinkedIn - https://www.linkedin.com/in/jo-mcclintock-8741385/

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode here:

Website - https://www.marketreach.co.uk/mail-unleashed/jo-mcclintock-trainline

YouTube - https://youtu.be/F2LdFxlc8t8

Thinking of including mail in your media mix? Follow us on our socials for more great examples of why mail can have a lasting impact. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Episoder(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

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Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

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How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

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Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

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Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

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Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

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Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

28 Nov 202521min

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