Episode 14 of 25: Internal Crisis Leadership and Communication – The Hidden Dimension of Crisis Management

In this episode, we explore Chapter 14 of the anthology Crisis Management edited by Tore Hafting (2017), written by Finn Frandsen and Winni Johansen. This chapter highlights an often overlooked but crucial aspect of crisis management: internal crisis leadership and communication. The authors draw on both theory and real-life case studies to explore how organizations manage communication with their employees during crises.

We discuss:

• The evolution of crisis research: From focusing on external crisis communication to emphasizing the internal dimension.

• Internal stakeholders: Who they are, what makes them unique, and why their reactions are critical during crises.

• The SAS Dash 8 Q400 crisis (2007): A real-life example of internal crisis communication strategies in action.

• Sensemaking theory (Karl E. Weick): How employees and leaders interpret and create meaning during crises.

• The role of HR in crisis management: The strategic potential of HR in supporting employees before, during, and after crises.

• Integrated model of internal crisis communication: Combining stakeholder theory with crisis phase models.

• Key challenges and paradoxes: Centralized vs. decentralized communication, planning vs. improvisation, external vs. internal focus.

• The ICMCC Survey (2011): Insights from a Danish nationwide study on how organizations prepare and handle internal crisis communication.

• Practical tools and methods: Internal spokespersons, communication plans, training, and fostering a crisis-resilient organizational culture.

This episode emphasizes that effective crisis management must look inward as well as outward. Internal communication is essential for maintaining trust, motivation, and performance among employees during turbulent times.

Disclaimer:
This podcast is an independent, AI-generated educational resource and is not affiliated with or officially endorsed by Finn Frandsen, Winni Johansen, Tore Hafting, or Vigmostad & Bjørke. While we strive to present accurate information, we do not take responsibility for any errors, omissions, or misinterpretations. Listeners are encouraged to refer to the original book "Crisis Management" for a comprehensive understanding.

Source:
Hafting, T. (ed.) (2017). Crisis Management. Vigmostad & Bjørke AS.