Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

What if I told you that your housekeepers are your best source of insight? In our latest episode, we discuss the invaluable role of housekeepers in understanding guest needs and preferences. Host: Mauricio Schuler Guest Speaker: Julia Krebs How do you think hotels can utilize this knowledge better? Let’s chat in the comments! #Housekeeping #GuestInsights #HotelManagement #Hospitality #ServiceExcellence #Podcast #IndustryInsights #HotelExperience Find more informa...

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Episoder(150)

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

What do you get when you run a 200-year-old historic hotel in Vienna with 80+ employees representing 26 different nationalities and speaking over 20 languages? You get a beautiful human experiment—and...

20 Jun 49min

Is Emotional Intelligence Hospitality's most important skill?

Is Emotional Intelligence Hospitality's most important skill?

Why is the hospitality industry facing a massive talent exodus? Hint: It’s not just about the long hours or the mediocre pay. It’s a systemic failure of emotional leadership. For decades, the hospital...

14 Jun 40min

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Most hotels keep failing at staff training — but what if the solution is simpler than you think? Sarah Brooks, a top 101 global HR mind, reveals how genuine communication and a focus on core skills ca...

9 Mai 1h 4min

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Are you still selling four walls and a bed? If so, you’re already behind. In this episode of the Schulering HUB Talking Hospitality Podcast, we sit down with Pedro Colaco, CEO of Guestcentric, to d...

28 Mar 42min

Stop Managing Rooms: The Evolution of Total Revenue Management with Alexey Kovrigin.

Stop Managing Rooms: The Evolution of Total Revenue Management with Alexey Kovrigin.

Is your hotel still living in the past? In this episode of the Schulering HUB Talking Hospitality Podcast, host Mauricio sits down with Alexey Kovrigin, a veteran who built the in-house revenue optimi...

25 Mar 30min

Beyond the Booking Engine: How AI Agents Will Sell Your Hotel in 2027

Beyond the Booking Engine: How AI Agents Will Sell Your Hotel in 2027

The Death of Chatbots & The Rise of Agentic Hospitality Is the hotel website officially dead? In this episode of the Schulering Hub Talking Hospitality Podcast, host Mauricio Schuler sits down with tw...

14 Mar 45min

The "Silent Killer" of Independent Hotels (And How Training Stops It)

The "Silent Killer" of Independent Hotels (And How Training Stops It)

Is your training budget the first line item you cut when times get tough? In this episode, we reveal why that decision might be costing you nearly $626,500 a year in hidden turnover costs. Join us f...

17 Jan 11min

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