Is Emotional Intelligence Hospitality's most important skill?

Is Emotional Intelligence Hospitality's most important skill?

Why is the hospitality industry facing a massive talent exodus? Hint: It’s not just about the long hours or the mediocre pay. It’s a systemic failure of emotional leadership. For decades, the hospitality sector has operated on an outdated, rigid playbook. Traditional industry leadership has historically ignored the human element, treating employees like replaceable cogs in a 24/7 machine. The result? Burning out our best talent, toxic working conditions, and a post-pandemic mass exodus of pas...

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Episoder(153)

Why Hospitality Recruiting is Broken, and How to Fix it

Why Hospitality Recruiting is Broken, and How to Fix it

Most hospitality hiring is broken because it looks for the wrong thing. Nicole Antonio Gadsdon argues that the future belongs to leaders who hire for presence, empathy, creativity, and what she calls ...

5 Sep 57min

Why Hospitality Is Not a Job, It is a Lifestyle | A. Burak Ipekci

Why Hospitality Is Not a Job, It is a Lifestyle | A. Burak Ipekci

The Future of Concierge Services in Hospitality Most hotels can sell a room. Very few create a feeling guests remember - and Burak Ipekci explains why the concierge is often the difference between an ...

29 Aug 47min

Hotel Tech Pays More, But Is It Better? | Edouard Clark

Hotel Tech Pays More, But Is It Better? | Edouard Clark

Hotel tech salaries, hiring, and the truth about AI: what hospitality pros need to know before they jump Hotel tech is not one market, one pay scale, or one career path - and if you are a hotelier thi...

8 Aug 55min

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille

What do you get when you run a 200-year-old historic hotel in Vienna with 80+ employees representing 26 different nationalities and speaking over 20 languages? You get a beautiful human experiment—and...

20 Jun 49min

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Why Hotels Keep Failing at Staff Training (And How to Fix It) with Sarah Brooks

Most hotels keep failing at staff training — but what if the solution is simpler than you think? Sarah Brooks, a top 101 global HR mind, reveals how genuine communication and a focus on core skills ca...

9 Mai 1h 4min

Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

Hotel Staff Training: Turning Operational Intelligence into ROI with Julia Krebs

What if I told you that your housekeepers are your best source of insight? In our latest episode, we discuss the invaluable role of housekeepers in understanding guest needs and preferences. Host...

15 Apr 45min

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Websites for Humans vs. Agents: The Future of Independent Hotel Distribution

Are you still selling four walls and a bed? If so, you’re already behind. In this episode of the Schulering HUB Talking Hospitality Podcast, we sit down with Pedro Colaco, CEO of Guestcentric, to d...

28 Mar 42min

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