Who Is Hospitality Still Leaving Out?

Host Alycia Anderson welcomes Meaghan Walls, CEO of the Center for Disability Inclusion and president/CEO of Assistology, to discuss how hospitality and events still leave disabled people out and why the upcoming World Cup in Kansas City makes accessibility and disability inclusion urgent across infrastructure, transportation, hotels, and short-term rentals. They explore shortcomings like limited and segregated accessible seating, inaccessible restrooms, and ticketing systems that create major barriers, and Meaghan shares a venue that renovated after losing CDI’s summit due to restroom inaccessibility. Meaghan explains CDI’s beyond-compliance approach, covering AV, counters, wayfinding, information and communication access, and operational practices, and cites disability travel and entertainment spending. She describes the DineAble white paper research on restaurant experiences and dignity, then connects inclusion to hiring by challenging exclusionary job descriptions. They close by promoting the hybrid CDI Disability Inclusion Summit on September 24 and Meaghan’s guiding question: “Who does this not work for?” Big Ideas for Better Welcome 🌍 Global events must be accessible from the start 🏨 Hospitality should mean welcome for everyone ♿ Accessibility is more than ADA compliance 🎟️ Disabled guests deserve choice, dignity, and equal access to fun 🚻 Restrooms, seating, ticketing, and wayfinding can make or break the experience 💡 Access is a business opportunity, not a burden 🍽️ Restaurant design impacts dignity, independence, and belonging 💬 The question every business should ask: “Who does this not work for?” 👥 Inclusive hospitality includes both customers and employees 🧠 Mindset, policy, and operations matter just as much as physical design 📣 Disability inclusion creates better experiences for all visitors 🤝 Sustainable inclusion requires collaboration, community, and lived experience Quotes from Meaghan - Small Lines, Big Access Energy “There’s been such a long history of perception that creating access is a financial burden versus an opportunity.” ~ Meaghan Walls “Every first-time visitor to a space is disabled by the limits of the information that they’re provided when they get there.” ~ Meaghan Walls “If your employees can’t access the systems, the environments, the processes, or the technology, you’re also missing out on a huge talent pool.” ~ Meaghan Walls Jump Into the Moments That Matter 00:00 Podcast Welcome 00:25 Meet Meaghan Walls 02:31 World Cup Accessibility Urgency 05:53 Seating Choice And Dignity 11:23 Beyond ADA Compliance 16:24 Tech Barriers And Spending Power 18:56 DineAble Restaurant Stories 24:06 Hospitality Hiring Inclusion 28:44 CDI And Summit Details 33:52 Pushing Forward Moment 34:48 Final Thanks And Sign Off Connect with Meaghan Walls Keep learning from Meaghan Walls and explore her work in accessibility, universal design, and disability inclusion: Assistology Visit assistologyomaha.com to learn more about Meaghan’s accessibility consulting work focused on inclusive environments, assistive technology, and removing barriers to participation. Center for Disability Inclusion Explore centerfordisabilityinclusion.org to discover CDI’s resources, business solutions, events, and the upcoming Disability Inclusion Summit. Connect with Meaghan on LinkedIn Follow and connect with Meaghan Walls on LinkedIn for more insights on disability inclusion, accessibility, hospitality, and inclusive design.Connect with Meaghan Walls Connect with Alycia 🌐 Website: https://alyciaanderson.com/ 🎙️ Podcast: https://alyciaanderson.com/podcast 💼 LinkedIn: https://www.linkedin.com/in/alyciaanderson/ 📸 Instagram: https://www.instagram.com/alyciaanderson/ Pushing Forward with Alycia gives disability a voice through conversations about accessibility, inclusion, ambition, resilience, leadership, and creating a more inclusive world for all people. Subscribe, like, and share to help push the conversation forward. About Pushing Forward with Alycia Learn more about your ad choices. Visit megaphone.fm/adchoices