Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of aging workers and evolving skill sets, this episode offers a candid look into the challenges and changes experienced by those deep in the trenches of vehicle repair and service.

00:00 Online interactions have changed and allowed storytelling.
08:21 Diesel prices in Canada have increased significantly.
14:26 Dealers overhaul, lose customers, and waste money.
20:38 Experienced technician learns new skills with the tool.
26:37 Worked without a license, then passed quickly.
29:19 Struggled with interior work, found passion elsewhere.
38:22 Spending on car upgrades may lack value.
41:53 Former apprentice recommended Nissan for transmission work.
47:56 Frustration with dealers' focus on sales.
53:03 Car performance concerns and customer satisfaction issues.
01:00:17 ASE fees are not well invested in education.
01:03:20 Businesses not hiring smart but inexperienced students.
01:08:53 Ambulance damaged while carrying patient, criticized the action.
01:15:18 Some excel, others lack hustle and effort.
01:19:54 Remote truck monitoring at the mine is multifaceted.
01:22:41 Specializing in electrical work drives car business.
01:28:59 Fixing Mercedes requires more training and skill.
01:35:12 People join groups but don't engage fully.
01:44:30 Encourage hard work to achieve success with appreciation.
01:45:19 Please like, comment, share, and subscribe. Gratitude.

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Episoder(162)

Feeling Burnout? Hear How to Manage It and the Expectations of Customers in Auto Repair

Feeling Burnout? Hear How to Manage It and the Expectations of Customers in Auto Repair

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

12 Nov 20241h 20min

Communication and Teamwork Between Technicians and Advisors in Auto Repair Shops with Michael Doherty

Communication and Teamwork Between Technicians and Advisors in Auto Repair Shops with Michael Doherty

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

5 Nov 20241h 13min

Innovative Tools, Industry Networking, and Efficient Toolbox Management with Jimmy Purdy

Innovative Tools, Industry Networking, and Efficient Toolbox Management with Jimmy Purdy

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

29 Okt 20241h 32min

Rethinking Wealth and Success in the Automotive Repair Industry with Cody Fallon pt 2

Rethinking Wealth and Success in the Automotive Repair Industry with Cody Fallon pt 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

22 Okt 20241h 6min

Cody Fallon on Building a Successful Auto Repair Shop From Scratch

Cody Fallon on Building a Successful Auto Repair Shop From Scratch

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

15 Okt 202450min

The Role of Social Media in Modern Auto Mechanic Careers with Angry Bob from TikTok, Part 2

The Role of Social Media in Modern Auto Mechanic Careers with Angry Bob from TikTok, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

8 Okt 202457min

Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1

Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

1 Okt 202447min

The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2

The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

24 Sep 202445min

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