The Jaded Mechanic Podcast19 Mar 2024

Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of aging workers and evolving skill sets, this episode offers a candid look into the challenges and changes experienced by those deep in the trenches of vehicle repair and service.

00:00 Online interactions have changed and allowed storytelling.
08:21 Diesel prices in Canada have increased significantly.
14:26 Dealers overhaul, lose customers, and waste money.
20:38 Experienced technician learns new skills with the tool.
26:37 Worked without a license, then passed quickly.
29:19 Struggled with interior work, found passion elsewhere.
38:22 Spending on car upgrades may lack value.
41:53 Former apprentice recommended Nissan for transmission work.
47:56 Frustration with dealers' focus on sales.
53:03 Car performance concerns and customer satisfaction issues.
01:00:17 ASE fees are not well invested in education.
01:03:20 Businesses not hiring smart but inexperienced students.
01:08:53 Ambulance damaged while carrying patient, criticized the action.
01:15:18 Some excel, others lack hustle and effort.
01:19:54 Remote truck monitoring at the mine is multifaceted.
01:22:41 Specializing in electrical work drives car business.
01:28:59 Fixing Mercedes requires more training and skill.
01:35:12 People join groups but don't engage fully.
01:44:30 Encourage hard work to achieve success with appreciation.
01:45:19 Please like, comment, share, and subscribe. Gratitude.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(161)

Metal Man Online Shares His Experiences of Mistreatment and Mismanagement in Auto Shops, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

10 Sep 20241h 8min