Beyond Human Centered Design / Anab Jain / Episode #74

Beyond Human Centered Design / Anab Jain / Episode #74

Human Centered Design is getting a lot of attention these days. But what are we giving up if we put the human at the center? What are the limits of our current practice? In this episode Anab Jain shares her perspective on why we need to look beyond human centered design. Or at least augment it with more holistic view. Next we challenge the notion of the designer as problem solver. Are we really solving problems or are we creating more and maybe even more complex challenges? Anab advocates that we adopt a more humble and probably realistic attitude. This is definitely a though provoking episode that will most likely change your mindset about our current practice. If you know someone who might be interested the things we've discussed make sure to share the episode with them. ----- [ EPISODE GUIDE ] ----- 03:00 - How can we as designers not think about climate change? 09:30 - What if we give up the idea of human centered design? 19:00 - How far can we live with the hybris that we are problem solvers? 25:45 - Big question: What inspires you? ----- [ LINKS FROM THE EPISODE ] ----- * Anab on LinkedIn ➜ https://go.servicedesignshow.com/vmmje * Superflux ➜ https://go.servicedesignshow.com/wt290 * Yellow Chair Stories ➜ https://go.servicedesignshow.com/6eeht ----- [ MORE EPISODES ] ----- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ----- [ FREE COURSE ] ----- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

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Episoder(322)

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of dig...

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How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

Does your "Master Journey Map" just sit in a digital drawer? You aren’t alone. In this episode, we dive into "Journey Theater"— the trap of performing progress without moving the needle on business ou...

14 Mai 1h 5min

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Do you show up as an "A-student" constantly seeking the next gold star, only to feel personally attacked when your work is misunderstood? 🌟 In this episode, we tackle the "identity trap" in design an...

7 Mai 1h 2min

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next...

30 Apr 58min

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

Imagine making the cover of Time magazine...Okay, maybe not. Nobody gets into service design for the fame. Actually, as we’re always saying on the show, our best work is usually the stuff nobody notic...

23 Apr 54min

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

How do you get your boss to actually fund journey management? 💰We’ve all felt the frustration of making an impressive map that everyone "likes" but nobody actually uses. when that happens, our practi...

16 Apr 1h 15min

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Our brains were not designed for this pace... Just think about it. For thousands of years, humans had ages to adapt to new technology. When we discovered fire or the steam engine, we had generations t...

9 Apr 1h 10min

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

2 Apr 1h 3min

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