Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2204)

Benjamin Balthaser, "Citizens of the Whole World: Anti-Zionism and the Cultures of the American Jewish Left" (Verso Books, 2025)

Benjamin Balthaser, "Citizens of the Whole World: Anti-Zionism and the Cultures of the American Jewish Left" (Verso Books, 2025)

Since October 7, 2023, the world has witnessed a massive American Jewish uprising in support of Palestinian liberation. Through sit-ins in Congress or Grand Central Terminal, through petitions and mar...

30 Nov 20251h 16min

Nicholas Gamso, "Art After Liberalism" (Columbia UP, 2022)

Nicholas Gamso, "Art After Liberalism" (Columbia UP, 2022)

Art After Liberalism (Columbia UP, 2022) is an account of creative practice at a moment of converging political and social rifts – a moment that could be described as a crisis of liberalism. The appar...

29 Nov 20251h 23min

Jake Monaghan, "Just Policing" (Oxford UP, 2023)

Jake Monaghan, "Just Policing" (Oxford UP, 2023)

Policing is a source of perennial conflict and philosophical disagreement. Current political developments in the United States have only increased the urgency of this topic. Today we welcome philosoph...

28 Nov 20251h 1min

Joe Greenwood-Hau," Capital, Privilege and Political Participation" (Liverpool UP, 2025)

Joe Greenwood-Hau," Capital, Privilege and Political Participation" (Liverpool UP, 2025)

Who gets involved in politics? In Capital, Privilege and Political Participation (Liverpool UP, 2025) Joe Greenwood-Hau a Lecturer in the John Smith Centre at the University of Glasgow, examines the...

26 Nov 202545min

Joanna Merwood-Salisbury, "Barbarian Architecture: Thorstein Veblen’s Chicago" (MIT Press, 2024)

Joanna Merwood-Salisbury, "Barbarian Architecture: Thorstein Veblen’s Chicago" (MIT Press, 2024)

An important critic of modern culture, American economist Thorstein Veblen is best known for the concept of “conspicuous consumption,” the ostentatious display of goods in the service of social status...

26 Nov 202539min

Elizabeth Anne Davis, "The Time of the Cannibals: On Conspiracy Theory and Context" (Fordham UP, 2024)

Elizabeth Anne Davis, "The Time of the Cannibals: On Conspiracy Theory and Context" (Fordham UP, 2024)

In 2009, the body of a former president of the Republic of Cyprus, Tassos Papadopoulos, was stolen from his grave. The Time of the Cannibals reconsiders this history and the public discourse on it to ...

25 Nov 20251h 30min

Piotr Nowak, "After Jews: Essays on Political Theology, Shoah and the End of Man" (Anthem Press, 2025)

Piotr Nowak, "After Jews: Essays on Political Theology, Shoah and the End of Man" (Anthem Press, 2025)

After Jews: Essays on Political Theology, Shoah and the End of Man (Anthem Press, 2025) is an attempt to describe and critically interpret the condition of man living in the shadow of the Shoah, in th...

25 Nov 202551min

Amy Hughes, "An Actor's Tale: Theater, Culture, and Everyday Life in the Nineteenth-Century United States" (U Michigan Press, 2025)

Amy Hughes, "An Actor's Tale: Theater, Culture, and Everyday Life in the Nineteenth-Century United States" (U Michigan Press, 2025)

Harry Watkins was no one special. During a career that spanned four decades, this nineteenth-century actor yearned for fame but merely skirted the edges of it. He performed alongside the brightest sta...

24 Nov 20251h 4min

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