Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2203)

Mary Edwards, "Sartre’s Existential Psychoanalysis: Knowing Others" (Bloomsbury, 2022)

Mary Edwards, "Sartre’s Existential Psychoanalysis: Knowing Others" (Bloomsbury, 2022)

Thinking of the French philosopher Jean-Paul Sartre, it is hard to think of him without imagining him in very particular contexts. One will likely imagine him in a Parisian cafe working through a pack...

23 Nov 20251h 47min

Heather Davis, "Plastic Matter" (Duke UP, 2022)

Heather Davis, "Plastic Matter" (Duke UP, 2022)

Plastic is ubiquitous. It is in the Arctic, in the depths of the Mariana Trench, and in the high mountaintops of the Pyrenees. It is in the air we breathe and the water we drink. Nanoplastics penetrat...

23 Nov 20251h 1min

Can Feminism be African?: A Conversation with Minna Salami

Can Feminism be African?: A Conversation with Minna Salami

Transcript of the interview Minna Salami is a writer, social critic, and thought leader on feminism, knowledge production, and the aesthetics and structures of power. She formerly served as Programme...

20 Nov 202534min

160* Hannah Arendt's Refugee Politics (JP)

160* Hannah Arendt's Refugee Politics (JP)

John's “Arendt's Refugee Politics” came out in Public Books in early November. He made the case that his favorite political philosopher, Hannah Arendt is an opponent both of identity politics and also...

20 Nov 202521min

Yehudah Halper, "Averroes on Pathways to Divine Knowledge" (Academic Studies Press, 2025)

Yehudah Halper, "Averroes on Pathways to Divine Knowledge" (Academic Studies Press, 2025)

Today we will be talking to Yehudah Halper about his new book, Averroes on Pathways to Divine Knowledge (Academic Studies Press, 2025). The twelfth-century Andalusian philosopher Averroes sought to ...

19 Nov 202542min

On Democracy and Bullshit with Hélène Landemore

On Democracy and Bullshit with Hélène Landemore

Today I’m speaking with Hélène Landemore, Professor of Political Science at Yale University, about Democracy and Bullshit, with a special focus on her 2020 book, Open Democracy: Reinventing Popular Ru...

18 Nov 20251h 6min

Jemma Deer, "Radical Animism: Reading for the End of the World" (Bloomsbury, 2020)

Jemma Deer, "Radical Animism: Reading for the End of the World" (Bloomsbury, 2020)

Jemma Deer’s Radical Animism: Reading for the End of the World (Bloomsbury Academic Press, 2020) invites the reader to take a moment and to ponder on the way of reading. In her book, the author challe...

16 Nov 202545min

Rizvana Bradley, "Anteaesthetics: Black Aesthesis and the Critique of Form" (Stanford UP, 2023)

Rizvana Bradley, "Anteaesthetics: Black Aesthesis and the Critique of Form" (Stanford UP, 2023)

In Anteaesthetics: Black Aesthesis and the Critique of Form (Stanford UP, 2023), Rizvana Bradley begins from the proposition that blackness cannot be represented in modernity's aesthetic regime, but ...

15 Nov 20251h 2min

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