Service Design Show31 Okt 2024

What's this new SD conference all about!? / Advancing Service Design Conference 2024 (Part 1) with Lou Rosenfeld

I'm excited... There's a brand new conference just around the corner – Advancing Service Design – and it's organized by none other than Rosenfeld Media, the publisher behind some of the most iconic books in our field.

Now you might be thinking... another conference? But trust me, this one is different. That's why I invited Lou Rosenfeld himself onto the Show to give us the inside scoop.

In this episode, you'll learn:

* Why Lou decided to launch a brand new conference.

* Who is Advancing Service Design for?

And what makes the conference different.

So if you're curious about what all the excitement is about, make sure to tune in to this conversation.

And as you can guess by the title there will be a part 2 where we'll dive deep into the full conference lineup and speakers.

---

Want to attend Advancing Service Design? Well, you're in luck!

Answer the simple question over here https://www.servicedesignshow.com/asdc2024-survey to get a 10% discount on your ticket. But that's not all!

When you sign up using the provided code, you'll automatically enter a contest where you can win sweet prizes.

--- [ 1. GUIDE ] ---

00:00 Welcome to a Special Episode

01:30 Q&A with Lou

03:30 Long-Awaited Service Design Conference

06:00 Why Service Design Now?

08:45 Conference Program

12:00 Target Audience

14:00 Conference Success Secrets

19:00 Benefit in Time, Support, and Labor prep

20:00 Why Ben Reason and Patrick Quattlebaum

23:00 Speaker Insights

26:00 Speaker highlights

30:00 What to expect

33:00 What Lou looks forward to

36:30 How to get tickets

39:15 Topics to stay tuned to

--- [ 2. LINKS ] ---

Get your Advancing Service Design tickets here: https://rosenfeldmedia.com/advancing-service-design/

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

⁠https://servicedesignshow.com/circle

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(322)

What the Agentic Era Means for Service Design / John Ayers / Ep. #254

We are moving way past the point of just typing prompts into chat interfaces. We are entering the "agentic era," where a single person can deploy high-level AI agents who manage their own teams of dig...

21 Mai 1h

How to Shift CX from a Cost Center to a Strategic Asset / Journey Management Playbook S02E02

Does your "Master Journey Map" just sit in a digital drawer? You aren’t alone. In this episode, we dive into "Journey Theater"— the trap of performing progress without moving the needle on business ou...

14 Mai 1h 5min

Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253

Do you show up as an "A-student" constantly seeking the next gold star, only to feel personally attacked when your work is misunderstood? 🌟 In this episode, we tackle the "identity trap" in design an...

7 Mai 1h 2min

How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next...

30 Apr 58min

The Story Vacuum: Why User Research Isn’t Enough / Brian Whittaker / Ep. #252

Imagine making the cover of Time magazine...Okay, maybe not. Nobody gets into service design for the fame. Actually, as we’re always saying on the show, our best work is usually the stuff nobody notic...

23 Apr 54min

Why Bad CX is Your Greatest Leverage Point / Journey Management Playbook / S2E01

How do you get your boss to actually fund journey management? 💰We’ve all felt the frustration of making an impressive map that everyone "likes" but nobody actually uses. when that happens, our practi...

16 Apr 1h 15min

Why "Being Human" is Your Only Future-Proof Skill / Nav Qirti / Episode #251

Our brains were not designed for this pace... Just think about it. For thousands of years, humans had ages to adapt to new technology. When we discovered fire or the steam engine, we had generations t...

9 Apr 1h 10min

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

2 Apr 1h 3min