The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

Episoder(1734)

Why Bullies Rely on Pressure — and How Smart Negotiators Respond

Why Bullies Rely on Pressure — and How Smart Negotiators Respond

What do you do when the person across the table isn’t just tough—but openly hostile? In this episode of Negotiate Anything, Kwame Christian welcomes back attorney and negotiation expert Jamie Lieberm...

22 Jan 34min

The Conversation Every Leader Dreads — and How to Handle It With Integrity

The Conversation Every Leader Dreads — and How to Handle It With Integrity

What if the hardest conversations you’ll ever have are the ones that define your leadership? In this powerful episode of Negotiate Anything, Kwame Christian sits down with real estate investor and en...

21 Jan 36min

Win IMPOSSIBLE Negotiations WITHOUT Forcing the Outcome

Win IMPOSSIBLE Negotiations WITHOUT Forcing the Outcome

Negotiations don’t fall apart because of bad tactics — they fall apart when emotions go unmanaged. In this Negotiation Masterclass episode of Negotiate Anything, Kwame Christian explores why emotio...

20 Jan 1h 35min

Thais Gibson: How to Rewire Limiting Beliefs for Good

Thais Gibson: How to Rewire Limiting Beliefs for Good

You keep trying to change... but keep slipping back into old patterns. Why? In this powerful episode, Thais Gibson breaks down why limiting beliefs run your life — and how to finally rewire them usin...

19 Jan 1h 6min

Know Your Worth: How to Negotiate Higher Pay Without Conflict or Fear

Know Your Worth: How to Negotiate Higher Pay Without Conflict or Fear

Most people leave hundreds of thousands of dollars on the table — not because they aren’t qualified, but because they don’t believe they’re worth it. In this Negotiation Masterclass edition of Nego...

16 Jan 1h 30min

The Authenticity Rule That Earns Trust at Work (Not Performative Professionalism)

The Authenticity Rule That Earns Trust at Work (Not Performative Professionalism)

Being authentic at work sounds easy — until trust, power, and expectations are on the line. Because trust isn’t built by performance — it’s built by what you practice every day. In this episode, we un...

14 Jan 1h 49min

This Is Why You Feel Stuck (Even Though You’re Working So Hard)

This Is Why You Feel Stuck (Even Though You’re Working So Hard)

You’re not lazy. You’re not broken. You’re just stuck — and this is why. If you’re hustling every day but feel like your life isn’t moving forward, this video will hit you in the gut… in the best way ...

13 Jan 59min

How to Handle High-Conflict People | Bill Eddy's Proven 4-Step Formula

How to Handle High-Conflict People | Bill Eddy's Proven 4-Step Formula

Why do some people seem addicted to conflict — and what can we actually do about it? In this powerful episode, conflict resolution expert Bill Eddy breaks down the four key traits of high-conflict pe...

12 Jan 56min

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