Master The NEC | Episode 18 | Engaging Disgruntled Customers and Winning

Master The NEC | Episode 18 | Engaging Disgruntled Customers and Winning

In this episode, Paul will talk about dealing with customers who are disgruntled or simply problematic. We show you how to turn it around and earn a good future customer by breaking down how to use the Soft Skills to win over the customers. This is a MUST podcast episode for anyone who works with customers in the field.

Listen as Paul Abernathy, CEO, and Founder of Electrical Code Academy, Inc., the leading electrical educator in the country, discusses electrical code, electrical trade, and electrical business-related topics to help electricians maximize their knowledge and industry investment.

If you are looking to learn more about the National Electrical Code, for electrical exam preparation, or to better your knowledge of the NEC then visits https://fasttraxsystem.com for all the electrical code training you will ever need by the leading electrical educator in the country with the best NEC learning program on the planet.


Become a supporter of this podcast: https://www.spreaker.com/podcast/electrify-electrician-podcast--4131858/support.

Episoder(473)

Master The NEC | Episode 34 | First Looks at the 2026 NEC Structure

Master The NEC | Episode 34 | First Looks at the 2026 NEC Structure

In this episode, Paul talks about the new structure of the 2026 National Electrical Code. To begin any journey into the NEC we have to look at the structure. In the 2026 edition we see a focus on limi...

5 Okt 202558min

Master The NEC | Episode 33 | Working Clearance for Transformers?

Master The NEC | Episode 33 | Working Clearance for Transformers?

In this episode, Paul talks about working clearance and chimes in on the debate about the requirement for working clearance and if it’s even required for Transformers. Now, we are not talking Utility ...

24 Sep 202519min

Master The NEC | Episode 32 | 5 Tips for Overcoming Buyer Hesitation

Master The NEC | Episode 32 | 5 Tips for Overcoming Buyer Hesitation

In this episode, Paul talks about how to engage with a customer who needs your services but are hesitating on the purchase. They need “a little more time” and so on. Well, in this episode Paul talks a...

28 Aug 202528min

Master The NEC | Episode 31 | 5 Tips to Salvage Unhappy Customers

Master The NEC | Episode 31 | 5 Tips to Salvage Unhappy Customers

In this episode, Paul talks about how to engage with a customer who may not be happy, for whatever reason, with you and your company while on a service call or other interaction. Listen as Paul explai...

28 Aug 202530min

How to Build a Local Brand as an Electrical Contractor – Step-by-Step Guide

How to Build a Local Brand as an Electrical Contractor – Step-by-Step Guide

In this powerful episode of The Master The NEC Podcast, Paul Abernathy breaks down the essential steps every electrician needs to take to build a recognizable, respected local electrical brand.Whether...

27 Jul 20251h 24min

Master The NEC Podcast | 🔥 He Got Fired… Now He’s His Own Boss! 🔥

Master The NEC Podcast | 🔥 He Got Fired… Now He’s His Own Boss! 🔥

I had a powerful conversation with an electrician who was just let go from his job—devastated, unsure, and questioning his next move. But instead of staying down, I talked him into leveling up. 💪 We ...

26 Jul 202535min

Master Electricians | Go From Good to Great via Certification Programs

Master Electricians | Go From Good to Great via Certification Programs

Elevate Your Expertise: Become a Certified Master Electrical Code Professional® (CMECP®) Are you a Master Electrician ready to set yourself apart from the competition? The CMECP® program at CMECP.org ...

26 Jul 202545min

PullSPEC Pull Calculation Services | The third party solution to pull calculation accuracy

PullSPEC Pull Calculation Services | The third party solution to pull calculation accuracy

Master The NEC | Episode 26  is about the importance of Pull Calculations in medium to large scale projects where the owners, such as the Amazon's of the world, and the electrical contractor and elect...

29 Jun 202559min

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