How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours31 Okt 2018

How Bad is Airline Service, Really? And Other Customer Service Complaints

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”

For interested listeners:

You can email Youngme, Mihir, and Felix with your comments and ideas for future episodes at: harvardafterhours@gmail.com.

Hosted on Acast. See acast.com/privacy for more information.

Episoder(210)

Is the four-day work week ever going to happen?

Is the four-day work week ever going to happen?

Should you bet on a four-day work week? Felix, Mihir, and Sarah discuss the sports betting industry and the future of the work week. Hosted on Acast. See acast.com/privacy for more information.

27 Apr 202239min

Is this the end of globalization?

Is this the end of globalization?

Felix, Mihir and Stephanie Mehta debate if we are witnessing the end of an era, the slow but steady demise of globalization. We also discuss the future of Zoom. With its stock sharply down and growth ...

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The Vibe Economy and Amazon Moves into Space

Felix, Mihir and guest host Stephanie Mehta discuss the recent spate of companies going public without profits and what Amazon’s moves into space mean for their competitors and consumers. Hosted on Ac...

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Unionization Makes a Comeback! Really?

Unionization Makes a Comeback! Really?

Felix, Mihir and The Economist’s Charlotte Howard discuss the return of Howard Schultz to Starbucks. Can he win over a restive workforce and suppress recent unionization efforts at the company? We als...

6 Apr 202228min

Will the SEC and Disclosure Solve the Climate Crisis and Further Divide the China and the US?

Will the SEC and Disclosure Solve the Climate Crisis and Further Divide the China and the US?

In this episode, Felix and Mihir are joined by Charlotte Howard of the Economist and discuss the impact of new disclosure rules for geopolitical relations between China and the U.S. and the future of ...

31 Mar 202239min

How to Fight Fake News

How to Fight Fake News

Felix, Mihir and Sarah Green Carmichael debate how to best fight misinformation. What is the role of liability? Can we leave the battle against fake news in the hands of the internet platforms? Can we...

16 Mar 202234min

The War in Ukraine

The War in Ukraine

In this bonus episode, Felix and Mihir welcome back their colleague and friend Rawi Abdelal to discuss the origins of the conflict, the effects of the sanctions, and how the situation might evolve.  H...

11 Mar 202246min

Let’s Talk About Your Salary, Shall We?

Let’s Talk About Your Salary, Shall We?

Sarah, Felix and Mihir discuss the new laws that require greater salary transparency. Is this a good idea? Will pay increase or decrease as a result? Who will benefit most? We also debate the surge in...

9 Mar 202233min

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