#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®

#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®

Send us a text In today's highly competitive restaurant landscape, standing out requires more than just great food. It demands seamless digital experiences, deep emotional connections, and a loyalty strategy that touches every part of the brand. Tropical Smoothie Cafe is meeting that challenge head-on, leveraging loyalty principles to create what it calls “everyday getaways” for its guests. At the heart of this effort is Melissa Cummings, Vice President of Digital Marketing. With over t...

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Firehouse Subs Gives Rewards, Plus Gives Back

Firehouse Subs Gives Rewards, Plus Gives Back

Send us a text Matt Olsen is the Director of Digital Guest Experience at Firehouse Subs, which has more than 1,200restaurants in operation. It was founded in Florida in 1994 by brothers and former fir...

27 Jul 202119min

Chuck E. Cheese Creating Experiences, Memories for Loyalty Members

Chuck E. Cheese Creating Experiences, Memories for Loyalty Members

Send us a textSherri Landry is the Chief Marketing Officer of CEC Entertainment, which owns the Chuck E. Cheese, Peter Piper Pizza, and Pasqually’s Pizza & Wings brands.Loyalty360 CEO Mark Johnson rec...

26 Jul 202137min

Loyalty360 Loyalty Live - Susan Frech, Vesta

Loyalty360 Loyalty Live - Susan Frech, Vesta

Send us a text Loyalty360's Mark Johnson interviews Susan Frech, Vesta, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts spea...

23 Jul 202117min

Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers

Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers

Send us a text Loyalty360's Mark Johnson interviews Oliver Mitchell, Brandmovers, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live ...

20 Jul 202118min

A Look at 2021’s Most Patriotic Brands in America

A Look at 2021’s Most Patriotic Brands in America

Send us a textBrand Keys annual survey of iconic American brands has identified those brands that consumers believe best embody the value of “patriotism.” Jeep ranked No. 1 for the 19th straight year....

20 Jul 202131min

Loyalty360 Loyalty Live - Chris Bosco, SMG

Loyalty360 Loyalty Live - Chris Bosco, SMG

Send us a text Loyalty360's Mark Johnson interviews Chris Bosco, SMG, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speake...

16 Jul 202121min

Loyalty360 Loyalty Live - Luke Smith, Baesman

Loyalty360 Loyalty Live - Luke Smith, Baesman

Send us a text Loyalty360's Mark Johnson interviews Luke Smith, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts spe...

13 Jul 202110min

Loyalty360 Loyalty Live - Natasha Janic, Salesforce

Loyalty360 Loyalty Live - Natasha Janic, Salesforce

Send us a text Loyalty360's Mark Johnson interviews Natasha Janic, Salesforce to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live host...

9 Jul 202114min

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