Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine

Your GTM strategy may be bleeding revenue—and you don’t even know it.

In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales teams can stop revenue leaks and fuel expansion.

Sandy draws on 20+ years at Oracle, Cisco, and PwC to share:

• The 3 biggest hidden cracks in B2B revenue engines

• Why onboarding and adoption make or break renewals

• How retention earns you the right to expand

• What CROs should do to align Sales, Marketing, and CS

• Why personalization is no longer optional in 2025

If you’re leading a CS team or sitting in the CRO seat, this conversation will challenge how you think about growth.

Learn more about Sandy’s workshops: https://bit.ly/SandyYu

Connect with Sandy on LinkedIn: https://www.linkedin.com/in/sandysyu/