Proptech Pulse5 Sep 2025

041 - From Rocks to Real Estate: How Virtual Tours and Customer Service Are Shaping PropTech

What do selling rocks as a kid and building a PropTech company have in common? For Steve Higginbotham, the answer is entrepreneurship, adaptability, and a relentless focus on customer experience. In this episode of PropTech Pulse, Steve shares his inspiring journey from childhood ventures to becoming a founder shaping the future of real estate technology.
From the power of engaging virtual tours to the importance of customer service in an increasingly digital marketplace, Steve reveals how PropTech is reshaping leasing, redevelopment, and even senior living. His story is packed with insights on innovation, transparency, and creating real connections through technology. And yes, there’s a special offer waiting for you at the end!
What’s Covered in This Episode:
-Why is customer service the foundation of successful PropTech adoption?
-What role do virtual tours play in transforming leasing and redevelopment?
-The senior living market is ripe for virtual tour innovation.
-How can transparency and personalization improve the customer experience in real estate?
🎧 Don’t miss this conversation filled with practical insights and entrepreneurial lessons—and stick around for Steve’s exclusive offer for listeners!
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#PropTech #VirtualTours #RealEstateTechnology #CustomerExperience #Leasing #SeniorLiving #Entrepreneurship #Redevelopment #Innovation #PropTechPulse

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Episoder(58)

58 - From Guesswork to Growth: Reinventing Multifamily Marketing

Andy Medley https://www.linkedin.com/in/andymedley/, CEO & Co-Founder of PERQ https://www.linkedin.com/company/perq/, joins Shelley Robinson, host of PropTech Pulse, to share his inspiring entrepreneu...

5 Jun 35min

57 - The Bold Shift: Why Disruptive Outsiders Fail & How Respect Drives Real PropTech Progress

Brendan Wallace https://www.linkedin.com/in/brendanfitzgeraldwallace/ of Fifth Wall https://www.linkedin.com/company/fifth-wall-ventures/ shares insights on how technology is transforming the real est...

1 Mai 32min

55 - The Surprising Profit Secret in Renters Insurance You're Ignoring

In this episode, Nicolas Lares https://www.linkedin.com/in/nicolas-lares-77a328169/ from Insur3Tech https://www.linkedin.com/company/insur3tech/ shares his journey from tech to insurance innovation, r...

3 Apr 33min

56 - The Future of Multifamily: Merging Human-Centered Design with AI and Spatial Tech

In this engaging interview, Rebecca Fanning https://www.linkedin.com/in/fanningrebecca/ from Engrain shares insights on digital transformation in multifamily real estate, the evolution of interactive ...

23 Mar 33min

054 - From Bartender to Tech Innovator: Maz Khan's Story

In this episode of PropTech Pulse, Maz Khan https://www.linkedin.com/in/mazrukh/ shares his inspiring journey from working as a bartender during his master's studies to becoming a tech innovator in th...

24 Feb 32min

052 - Building Community: The Role of Technology in Multifamily Housing

In this episode of PropTech Pulse, Shelley Robinson speaks with Margette Hepfner https://www.linkedin.com/in/margette/ from Build about her leadership journey, the importance of rewarding renters, and...

13 Feb 36min

051 - Chris Kluesener

In this episode of PropTech Pulse, Chris Kluesener, co-founder of Matcha Electric, shares his journey from being a renter unable to access EV charging to leading a company that provides affordable EV ...

30 Jan 35min

050 - The Human Element in PropTech

In this episode of PropTech Pulse, Shelley Robinson interviews Laura Hamilton from eResources, discussing her journey from banking to the multifamily housing industry. Laura shares insights on the imp...

15 Des 202527min