MSPs: Your AI Contracts Are Obsolete
AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are n...
11 Aug 16min
DARE25: Why Defense Isn't Enough
Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and ad...
4 Aug 9min
ISO 28000: Your Resilience, Their Budget
In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service Providers (MSPs). Using...
28 Jul 13min
No SBOM, No Trust
Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode, Luigi Ferri explains how s...
21 Jul 19min
PSD3: Who Owns Trust?
PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Man...
14 Jul 6min
The Hidden Cost of Untrusted Data
Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quali...
7 Jul 11min
ITIL 5 Foundation: Exam Success
Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four Dimensions, and Service Lifecycl...
30 Jun 10min
PSD3: Governance Before Technology
In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms, or transformation progr...
23 Jun 7min
