Stop Chasing AI Hype and Start Delivering Real Outcomes
Rhys Fisher, Associate Editor at CX Today, sits down with Kevin McGachy, Head of Solutions at Sabio, to cut through the AI noise that's plaguing contact centers. If you're tired of flashy AI demos tha...
10 Mar 16min
Why “Bolt-On AI” Is Killing CX ROI
AI may be everywhere in customer experience, but according to Bloomreach CEO and Co-Founder Raj De Datta, much of it still falls short of delivering real business impact. Speaking to CX Today, De Datt...
6 Mar 11min
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
In an era where data breaches are daily headlines, how a company handles a mistake matters more than the mistake itself. Brad Anderson, President of Product Engineering and Security at Qualtrics argue...
5 Mar 19min
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Francesca Roche sits down with Sarah Bruno, a Partner in the Emerging Technologies Group at Reed Smith, to discuss the recent investigative sweep by California’s Attorney General targeting retail, gro...
27 Feb 22min
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Ali Sarrafi, CEO and Founder of Kovant, explains why public AI agent platforms expose credentials, lack controls, and attract bad actors. Thanks for watching, if you'd like more like this, don't forg...
25 Feb 17min
Command, Not Control: Surviving Social CX Without Losing Your Soul - Sprinklr
Customers don’t complain in private anymore. They post. They tag. They amplify. And they expect a response before the next refresh. In this CX Today conversation, Rob Wilkinson speaks with Anish Singa...
25 Feb 21min
Human In The Loop Is Becoming CX’s New Skills Crisis
Human in the loop is quickly moving from an AI buzzword to a real operating requirement for customer experience teams. In this episode of Human in the Loop, we dig into what AI oversight means in prac...
23 Feb 18min
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
Sumant Mauskar explains how AI-powered voice fraud is attacking contact centers at scale, why the NICE integration matters, and what bi-directional trust really means Contact centers have an AI proble...
17 Feb 20min
