Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead! Watch the video to reveal their 2...

9 Des 202224min

CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS s...

21 Nov 202211min

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe ...

9 Nov 202215min

CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone. In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing: The launch of ...

8 Nov 202212min

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...

31 Okt 202214min

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...

31 Okt 202216min

CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio cre...

24 Okt 202211min

CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9. In this session, we discuss the following trends: How the conta...

7 Okt 202217min