Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft. In this session, we consider how to integrate Microsoft Teams with the contact center, discussing: Why s...

27 Sep 202216min

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk. In this session we discuss the following: What is curbing contact centre leaders' AI am...

26 Sep 202213min

CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experie...

14 Sep 202217min

CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia. In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing: Why customer ...

8 Sep 202211min

CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio. In this session, we discuss the following: Why is capturing customer intent so important?What process do y...

1 Sep 202217min

CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9. In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:...

30 Aug 202215min

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research. In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing: Zeus's top ta...

23 Aug 202215min

CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT. In this session we discuss the following five latest trends in CX: The MetaverseHybrid WorkingVideoConversational...

17 Aug 202226min