How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications. In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers: The i...

17 Okt 202412min

Watch on YouTube. CX Today's David Dungay spoke to prominent analyst Dave Michels, Founder of TalkingPointz. In this session we discuss the following: How Avaya is leveraging AI Zoom relationship upda...

16 Okt 20245min

CX Today's Charlie Mitchell introduces a discussion about whether an AI-centric strategy is REALLY the best option in enterprise communications? For this discussion, he's joined by two industry expert...

16 Okt 202417min

CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify. In this session, we discuss: What's top of mind for marketing and CX leaders regarding their customer research ...

9 Okt 20248min

CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts: Jacob Gardiner, S...

1 Okt 202439min

CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom. In this session, we discuss the following: How does Zoom transform the role of AI wit...

30 Sep 202412min

CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled. In this episode, we consider: The top-line benefits of integrating QA and performa...

30 Sep 20249min

Watch on YouTube. CX Today's Charlie Mitchell presents a rundown of Dreamforce 2024, Salesforce's hallmark annual event. He's joined by five prominent CX analysts to dissect the headlines, including: ...

26 Sep 202444min