Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled. In this episode, we consider: The top-line benefits of integrating QA and performa...
30 Sep 20249min
Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Watch on YouTube. CX Today's Charlie Mitchell presents a rundown of Dreamforce 2024, Salesforce's hallmark annual event. He's joined by five prominent CX analysts to dissect the headlines, including: ...
26 Sep 202444min
How to Get the Most Value from Your CCaaS Investment
CX Today's Charlie Mitchell hosts Jo Sverre Lindem, Chief Customer Officer at Puzzel. We consider how contact centers can get the most out of your CCaaS investment, discussing: Where have many CCaaS p...
24 Sep 202418min
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9. We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we...
23 Sep 202420min
How to Navigate the Transition from On-Premise to Cloud Contact Centers
CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud. In this conversation we cover: The reasons enterprises stay on-prem or move to the cloud...
19 Sep 202412min
GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations
CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk. We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contac...
18 Sep 20249min
How Personal AI Agents are set to Transform CX
CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa. In this episode, we consider: Market changes in customer support and how businesses can prepare for them, both physically and...
18 Sep 20247min
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
CX Today's Charlie Mitchell hosts Ashley Griggs, Head of Sales and Strategic Partnerships at ElevateAI by NICE. After an introduction to the NICE ElevateAI, we discuss: How to set up ElevateAIThe GenA...
17 Sep 202425min
