Amas Talks Podcast

### Podcast Summary: "Amas Talks - How the Call Center Agent Job Got So Bad" #### Introduction - **Host:** Amas - **Guest:** Brian, an industry expert focused on improving the lives of call center age...

11 Jun 202431min

### Podcast Episode Notes: "Rethinking AI in Contact Centers" **Host:** Amas **Guest:** Brian **Episode Summary:** In this episode, Amas welcomes Brian, a veteran in the contact center industry,...

22 Mai 202424min

- Stephanie, it is fantastic to see you. I am glad you finally made time for it. Welcome to the show. And congratulations on all your success with the show and your book and everything. - Sludge is a ...

2 Apr 202437min

- Carrie, we've been trying to do this for a while. How are you? I'm doing well. It's good to see you again as well. Awesome. - Today, Jarrett looks at a purchase that changed your life in a positive ...

10 Mar 202424min

- Most contact centerings, customer service organizations have decided it is too inefficient, too expensive to get humans. The cheap and efficient way to scrub all the humanity out of them is to make ...

3 Mar 202446min

David is the founder and CEO of a networking group. Perry: I can't believe it's now 2024. Has put me in touch with many wonderful people I now consider friends. We'll get to know you during the show....

26 Feb 202433min

-- Steve: What explains this dichotomy of fantastic, beautiful tools for the consumer and then 1980s for the poor contact center or customer service employee overall? He says it's really and truly int...

18 Feb 202430min

​​Amas So, Michelle, we both work in the same area around keeping customers happy. And I was reading an article that talked about the ACSI rating, the American Customer Satisfaction index rating, and ...

29 Des 202334min