Amas Talks Podcast

- Knowledge is the essential building block for pretty much everything we do. But I think the difference is if you don't apply the knowledge, it's useless. And that's why I think knowledge management ...

27 Nov 202338min

- Bob: I heard a rumor that you retired to your beach house. Is this true? I've been in the customer service industry for my whole life. I may announce some stuff in the next couple of months. Redoing...

6 Nov 202335min

- Are you in agreement with Mr. Pachai that AI is going to be more profound than fire or electricity or anything that we have done in the past? I find it an interesting question because often the ques...

28 Okt 202350min

- Nate Brown is the one and only Nate Brown. "Thrilled to be here. Love your show," he says. "It's an absolute honor" - Our podcast is delivering you CX gems and an endorsement of raw milk. The most ...

9 Okt 202341min

The late Herb Kelleher was the former CEO of Southwest Airlines. His secret came to a very simple formula. He just trusts his people implicitly. Another legend was Tony Hsieh, the then CEO of Zappos. ...

25 Sep 20235min

A study says 53% of us have something called nomophobia. Nomophobia is cell phone addiction. I think technology has this way of changing us. Christine is the perfect guest to discuss this with. - Gen ...

17 Sep 202322min

The Stoics do not believe anger is a useful emotion. Anger is usually not a thoughtful thing. It also depletes your energy. The most irrational part about anger is you are now being controlled by some...

23 Aug 20234min

The most pressing question that I answer almost every single day is how do you get great customer service? He says the real question is what is good service to you? Amas: No two organizations have ide...

17 Aug 20235min