Elevating Net Retention Rate with Capability Adoption Scores
Send us Fan Mail How can telemetry data and capability adoption scores drive higher net retention? Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia...
9 Aug 202434min
Strategic Insights into the CSM Pooled Model
Send us Fan Mail How can implementing a CSM pooled model enhance scalability and efficiency in customer success operations? For leaders looking to optimize team resources and improve customer engageme...
2 Aug 202434min
TAM vs CSM: Navigating Customer Success Roles
Send us Fan Mail Explore the differences between Technical Account Managers (TAMs) and Customer Success Managers (CSMs) with Sol Refael and find out if we need both. Learn how to navigate account mana...
26 Jul 202430min
Should we merge CS and Support roles?
Send us Fan Mail Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles i...
19 Jul 202427min
Why the KORE Score Framework will Retire the Net Promoter Score
Send us Fan Mail Are we ready to say goodbye to the NPS score? Stephen Fulkerson, VP of Research and Advisory at TSIA, shares his groundbreaking framework, the KORE score, designed to assess various a...
12 Jul 202432min
Monetizing Customer Success - A Masterclass in CS Revenue Generation
Send us Fan Mail Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating milli...
5 Jul 202432min
Take Your CS Operations Team to the Next Level
Send us Fan Mail What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shed...
28 Jun 202427min
If You Don't Have a Customer Advisory Board Yet...Listen to this!
Send us Fan Mail How can executive advisory boards transform your company's approach to Customer Success? In this episode of the CSMP Podcast, Irit Eizips and Mike Marchetti, Chief Customer Experienc...
21 Jun 202429min
