Transforming Careers From Zero Experience to Successful CSM
Send us Fan Mail Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive ...
4 Okt 202421min
Tips and Tricks for Reducing Customer Churn
Send us Fan Mail Ever wondered how top companies tackle churn? Discover how Varda Tirosh, Chief Customer Officer at Optimove, implemented a unique churn management framework that has revolutionized c...
27 Sep 202431min
IMPROVE Customer Surveys and INCREASE Survey Response Rates
Send us Fan Mail In this interview, Dannah Vaughan, Director of Customer Success at Apty, shares with us her strategies in increasing survey response rates. She implemented innovative techniques that ...
20 Sep 202426min
How Alex Turkovic Built a Digital Customer Success Team
Send us Fan Mail How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), a...
13 Sep 202430min
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Send us Fan Mail How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that prope...
6 Sep 202417min
How to Become a Value-Driven CSM
Send us Fan Mail Discover essential strategies for becoming a top-tier Customer Success Manager (CSM) with Ifat Lev! Learn how to define success criteria, align business objectives with customer goals...
31 Aug 202435min
Why You Need to Implement a Customer Champion Program!!
Send us Fan Mail Have you implemented a Customer Champion program yet? Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement...
23 Aug 202420min
Achieving 120% NRR with the OGSMT Framework
Send us Fan Mail Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strateg...
16 Aug 202435min
