Secrets to Smooth Renewals and Driving Upsell Opportunities
Send us Fan Mail "Streamlining renewals and driving upsell opportunities aren't just tactics; they're essential strategies for sustainable growth in today's evolving customer success landscape." Chr...
29 Nov 202432min
Why Every CEO Needs to Understand Customer Success!
Send us Fan Mail In this episode of the CSM Practice podcast, Irit Eizips sits down with Mark Abbott, CEO of ninety.io, to explore the critical elements of customer success and business growth. Learn ...
22 Nov 202426min
Optimizing Cross-Functional Customer Success Processes
Send us Fan Mail Beth Fulton shows us how to optimize CS processes through cross-functional collaboration LIKE A BOSS! Learn the insider tips and tricks that can transform your team's efficiency and d...
15 Nov 202426min
Renewal Automation Leads to 15-Point Improvement in Retention Rate
Send us Fan Mail Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Cus...
8 Nov 202434min
Future of Customer Success: CEO Perspective on Metrics and Investments
Send us Fan Mail Do you know what the future holds for customer success? In this episode of the CSM Practice Podcast, we find out the predictions for this crazy question from a CEO's perspective. Join...
1 Nov 202433min
Boosting CSM Efficiency Through Centralized Data Management
Send us Fan Mail Centralizing customer data drastically improves CSM efficiency and trust in data. Matt Kaplon, Director of Customer Success at Indeed, shares practical strategies for reducing time sp...
25 Okt 202427min
Increase Renewal Probability by 30% with Customer Health Scores!
Send us Fan Mail How can improving customer health scores increase renewal probability by 30%? This is crucial for business executives as it directly impacts customer retention, revenue growth, and th...
18 Okt 202429min
Reduce Churn by 15% with This Simple Approach!
Send us Fan Mail Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter! Click ...
11 Okt 202430min
