The Role of Portfolio Customer Success Managers
Send us Fan Mail How do top portfolio CSMs manage hundreds of accounts without losing the personal touch? Let's dive in to the role! Vitor Meira and Irit Eizips discuss the strategies behind managing...
24 Jan 202527min
Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Send us Fan Mail Mary discusses how her small but mighty team of 4 CSMs leveraged QBRs (Quarterly Business Reviews) and automated renewals to significantly reduce churn and increase efficiency. Mary s...
17 Jan 202530min
AI Is Changing Customer Success Forever
Send us Fan Mail Is traditional customer feedback collection dead? Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time ins...
10 Jan 202532min
Uplevel Your QBRs to Double Your Upsell Revenue
Send us Fan Mail Are you maximizing the potential of your existing customer base, or are you still relying too heavily on new sales? In this interview, Stijn Smet shares actionable insights on how t...
3 Jan 202536min
Transform Customer Onboarding with These Practical Steps
Send us Fan Mail Do your customers keep getting stuck in onboarding purgatory? After this session with Kristi Faltorusso, you will learn the key steps that will transform your onboarding experience. ...
27 Des 202432min
Implementing the “Experts Success” Strategy - Upsells & Retention
Send us Fan Mail How can companies support and grow their small customers (SMBs) with limited resources? Discover how Maple’s innovative platform helps companies support their small customers (SMBs) ...
20 Des 202427min
Data-Driven Initiatives to Lowering Churn
Send us Fan Mail Is it possible to save every account? While it's important to do everything possible to prevent churn, Customer Success teams need to be strategic in their efforts. Bárbara Edith Pug...
13 Des 202423min
Achieving a Net Positive Score with Google Forms
Send us Fan Mail Did you know that you can boost your net retention rate using just a Google Form? In this episode of the CSM Practice Podcast, Irit Eizips sits down with Sara Areco, Head of Customer...
6 Des 202419min
