Lessons from a Customer Success Professional for Higher CSAT
Send us Fan Mail What’s the secret to a 33% CSAT boost? Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a pro...
21 Mar 202526min
Building Success Plans Your Customers Can’t Live Without
Send us Fan Mail What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boos...
14 Mar 202536min
Handwritten Notes: A Simple Way to Make Customers Feel Valued
Send us Fan Mail What if a simple handwritten note could turn a frustrated customer into a lifelong advocate? In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing ho...
7 Mar 202520min
From Cost Center to Profit Center - Transforming CS Teams
Send us Fan Mail Is your Customer Success team leaving money on the table? Meet Marija Skobe-Pilley, an award-winning Customer Success expert, podcast host of Women in Customer Success, and co-founde...
28 Feb 202531min
Scaling Success: SAP's 7 Dimensions of Customer Success Framework
Send us Fan Mail Can a single framework transform both customer satisfaction and organizational culture? In this exclusive interview with David Kahn, VP of Customer Success at SAP, we explore the gr...
21 Feb 202530min
Why you should use AI to explain customer HealthScores
Send us Fan Mail Can AI transform every phase of the customer journey? Sampoorna Dasgupta from IBM’s Chief Analytics Office, who reveals how AI and generative AI are revolutionizing customer engagem...
14 Feb 202530min
Digital Customer Success - A New Era of Engagement
Send us Fan Mail How can you scale customer success without sacrificing quality? Marie Lunney, a seasoned expert in digital customer success, to explore the art of scaling customer success effectivel...
7 Feb 202538min
How to Prove Value to Customers
Send us Fan Mail Is your saas onboarding strategy leaving customer value on the table? Saood Shah reveals how value audits can transform your customer success strategy. Learn how to boost retention, a...
31 Jan 202534min
