"How to craft your unique culture and experience?" with Karen Jaw-Madson
As a founder I've learnt the importance of culture the hard way. Through painful mistakes and less than happy outcomes, I realised the importance of paying attention to cultivating the right company c...
10 Sep 201938min
"How to meet and exceed millennials' expectations?" with Rajan Bajaj, Founder & CEO, Slicepay
In this conversation with Rajan Bajaj, Founder and CEO at Slicepay - one of India's leading credit solution for young consumers - we explore what it takes to meet and exceed the millennials' expectati...
6 Sep 201921min
"Digital transformation in healthcare and its impact on patient experience" with Sachin Rao
Delighted to be talking with Sachin Rao, Head Digital Transformations, KIMS Healthcare Group - a leading chain of hospitals and medical centres across India and GCC region. In this conversation, Sachi...
3 Sep 201916min
"How to use NPS to improve CX in FinTech?" with Hemant Tathod, Director, NiYO Solutions
Net Promoter Score®(NPS®) has become the go-to metric for organisations to measure and manage customer experience. Although it has been around for over a decade now, many brands are just getting start...
30 Aug 201917min
"Managing customer experience in the dynamic cryptocurrency world." with Ajeet Khurana, CEO, Zebpay.
From uncovering the key aspects of a Bitcoin business to the nuances of cryptocurrency as a product, this discussion with Ajeet Khurana has it all. In this conversation, we discuss: The core facets ...
23 Aug 201935min
"How to make simple products in FinTech that customers love?" with Kailash Nadh, CTO @Zerodha
Building a FinTech product is challenging. Getting your customers to love that product is a completely different game! In this episode of CX Conversations, I talk with Kailash Nadh, CTO @Zerodha, abou...
9 Aug 201926min
“How to improve the experience of customer service?” with Deepak Kashyap, Co-founder @Dialdesk
Getting customer experience right at the customer service touchpoint is as important as it is difficult. Think about it, customer who reach out to customer service are already in distress. I am talkin...
1 Aug 201924min
"Why must insurance companies focus on customer experience?" with Harish Agarwal
Harish, SVP, Head of Customer Experience and Segments at Prudential Assurance Company, Singapore, joins me to talk about the state of customer experience in life insurance. Harish shares how he found ...
26 Jul 201924min
