CX Conversation with Nicole Cable: balancing healthcare and patient experience
This is a unique episode at CX Conversations because we are talking about a specific segment of customer experience this time. The topic of this episode revolves around balancing healthcare and patien...
16 Mai 201926min
CX Conversation with Himanshu Nautiyal: how AI can be used to improve customer experience?
AI is changing everything. We most often aren't even aware of how AI is making our lives easier and our experiences more seamless. It is perhaps the biggest breakthrough in the CX world that we are wi...
2 Mai 201930min
CX Conversation with Ian Golding: what it takes to really deliver exceptional customer experience?
In this special Christmas 2018 episode, we have one of the most amazing CX professionals as our guest on CX Conversations! I had the honour to talk to Ian Golding, one of the Founding Directors of CXP...
18 Apr 201938min
CX Conversation with Vijetha Shastry: how future tech is shaping customer experience today?
Technological advancements like AR, VR, and AI are changing the way customers interact with brands. In this episode of CX Conversations I am talking about "How future tech is shaping customer experien...
4 Apr 201940min
CX Conversation with Gavin Scott: the connection between customer service and customer experience.
Most people think that customer service and customer experience are one and the same thing. Do you think that's right? In this episode of CX Conversations, we will be uncovering the relationship and d...
21 Mar 201929min
CX Conversation with Maurice FitzGerald: how to manage customer experience in B2B enterprise world?
This episode of CX Conversations revolves around managing customer experience in the B2B enterprise world. We are in conversation with Maurice FitzGerald, erstwhile VP of Customer Exprerience at HP an...
7 Mar 201938min
CX Conversation with David McCann: how employee experience influences CX.
In this episode of CX Conversations, we have my friend and an accomplished CX strategist - William David McCann. He is founder of Bespoke Customer Experiences and also Principal Consultant at Katalyt...
21 Feb 201933min
CX Conversation with Hubert Joseph-Antoine: CX management in large enterprises
For the first time we have a Chief Customer Office as our guest! Hubert Joseph-Antoine, Group CCO at Transdev - largest private public-transport company in the world - joins Vivek in this CX Conversa...
10 Feb 201930min
