"How to deliver a rockstar customer experience?" with James Dodkins, Founder & CX Rockstar @Rockstar CX
In this episode, I talk to world's only Rockstar Customer Experience Coach - James Dodkins. Along with great humour and storytelling, James shares his six step framework for delivering a rockstar CX. ...
18 Jul 201932min
"How to use tech to improve CX in FinTech?" with Abhinav Sinha, Co-founder @Eko India Financial Services
In this episode I am talking to Abhinav Sinha, Co-founder of Eko India Financial Services. We talk about how to use tech to improve CX in FinTech! My personal favourite is the part where Abhinav break...
11 Jul 201924min
"CX challenges and opportunities for FinTech in India" with Lizzie Chapman, CEO & Co-founder @ZestMoney
In this episode of CX Conversations, I talk about the customer experience challenges and opportunities for FinTech in India. In conversation with me is the CEO and Co-founder of ZestMoney, Lizzie Chap...
4 Jul 201931min
CX Conversation with Toni Newman: how to deliver the most insanely innovative CX?
Listen to this exciting episode of CX Conversations with Toni Newman. Toni is an award winning business leader and founder of The Innovation Advantage, working with clients around the world to develop...
20 Jun 201922min
CX Conversation with Nienke Bloem: how to make your customer experience great by design?
This episode of CX Conversations features the most energetic customer experience speaker and consultant - Nienke Bloem! Nienke believes that great customer experiences must be designed in a predictabl...
13 Jun 201919min
CX Conversation with Michael Bartlett: how to prepare for CCXP exam?
Are you thinking of taking the CCXP exam? This episode of CX Conversations might just save you a ton of research time! Learn about “How to prepare for CCXP exam and what to expect once you are certifi...
6 Jun 201929min
CX Conversation with Annette Franz: demystifying the customer journey.
Featuring in this episode is the CEO and Founder of CX Journey Inc. and a member of Forbes Coaches Council - Annette Franz! She is one of the leading voices in Customer Journey mapping. Annette's simp...
30 Mai 201920min
CX Conversation with Sue Duris: how to deliver great digital customer experience?
Today digital experience is an integral part of the overall customer experience. In this episode of the CX Conversations, I am discussing how businesses can deliver great digital customer experience w...
23 Mai 201927min
