Michel Stevens - CXM Academy - How Can We Improve CX Events?
Michel Stevens is Course Director at the CXM Academy. He is also a managing partner at goCX. He is based in Antwerp, Belbium. The CXM Academy aims to build training for the real world - interactive an...
5 Mar 26min
Roger Barlow - LATAM Translations - AI Has Changed Translation Into Interpretation
Roger Barlow is Director of LATAM Translations. He is based in São Paulo, Brazil. Roger is British and has lived in Brazil since 1998. Since 2001 he has focused on helping Brazilian companies engage w...
26 Feb 23min
Michael Gray - Spacial Working - Hybrid Work Is Here to Stay
Michael Gray is the Chief Strategy and Marketing Officer at Spacial Working. He is based in London, UK. Spacial Working is focused on helping companies to create a flexible work environment that embra...
19 Feb 28min
Jacqui Turner - Turner Corner - CX For Vulnerable Customers
Jacqui Turner founded the Turner Corner Leadership Academy. She is based at Great Malvern, which is close to Stratford-Upon-Avon in the UK. The academy is focused on customer service training, leaders...
12 Feb 36min
Rob Joubert - Boomerang BPO - Building CX Success Over 20 Years
Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa. 2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk a...
5 Feb 25min
TUI & Transcom On Building A Best In Europe Partnership
Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards...
29 Jan 38min
CX Files 400 - Live in London
This special live episode was recorded on January 21, 2026 live in London, UK. This is the 400th episode of the podcast. Lian Rowlands quizzed Peter and Mark about the origin of CX Files and what they...
22 Jan 31min
Happy New Year From The CX Files!
Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead... If you listen to this episode you will hear messages ...
31 Des 202515min
