CX Files 400 Live In London! Get Your Free Ticket Now!
Celebrate CX Files Episode 400 — Join Mark Hillary and Peter Ryan Live in London for an Exclusive Networking Event! CX Files Episode 400 Live in London – January 21, 2026 Join Mark Hillary and Pete...
11 Des 20255min
Discussion: CX In 2026 - The Predictions
In this special episode of the CX Files, we are looking to the end of 2025 and into 2026. Peter Ryan called Paul Smith and David Rickard - two expert advisers on CX and BPO - to talk about what just h...
4 Des 202533min
Nick Jiwa - CustomerServ - We Need To Focus On People In CX
Nick Jiwa is the founder and president of CustomerServ. He is based in Houston, Texas, USA. In this episode Nick talks to Peter Ryan about the importance of people in CX - in particular in BPOs. He as...
27 Nov 202529min
Leigh Hopwood - CCMA - 25 Years Of The ECCCSAs
Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the Eur...
20 Nov 202534min
Gerry Brown - The Customer Lifeguard - CX Is Changing Fast
Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service. Gerry is Canadian and based in the south of the UK. Gerry has written a book titled 'When ...
13 Nov 202534min
Paul O'Hara - TP - AI Won't End BPO - It'll Supercharge It
Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England. Paul recently published an article on Customer Think magazine ti...
6 Nov 202521min
Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania. Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is hard...
30 Okt 202531min
Joanne Morrison - Outmarket - Modern Marketing For CX Brands
Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your...
23 Okt 202530min
