Gareth Bray - Premier CX - Why Customers Prefer WhatsApp
Gareth Bray is Business Development Director and WhatsApp Guru at Premier CX. He is based in Odiham, Hampshire, UK. Over 100 billion WhatsApp messages are sent daily by users - that's more than a mill...
19 Mar 28min
CCW Berlin 2026 - Feedback Direct From The Floor
CCW 2026 took place at the end of February 2026 in Berlin. Peter Ryan was there on the conference floor. He took a microphone and tried to capture several comments and ideas from the delegates - what ...
12 Mar 21min
Michel Stevens - CXM Academy - How Can We Improve CX Events?
Michel Stevens is Course Director at the CXM Academy. He is also a managing partner at goCX. He is based in Antwerp, Belbium. The CXM Academy aims to build training for the real world - interactive an...
5 Mar 26min
Roger Barlow - LATAM Translations - AI Has Changed Translation Into Interpretation
Roger Barlow is Director of LATAM Translations. He is based in São Paulo, Brazil. Roger is British and has lived in Brazil since 1998. Since 2001 he has focused on helping Brazilian companies engage w...
26 Feb 23min
Michael Gray - Spacial Working - Hybrid Work Is Here to Stay
Michael Gray is the Chief Strategy and Marketing Officer at Spacial Working. He is based in London, UK. Spacial Working is focused on helping companies to create a flexible work environment that embra...
19 Feb 28min
Jacqui Turner - Turner Corner - CX For Vulnerable Customers
Jacqui Turner founded the Turner Corner Leadership Academy. She is based at Great Malvern, which is close to Stratford-Upon-Avon in the UK. The academy is focused on customer service training, leaders...
12 Feb 36min
Rob Joubert - Boomerang BPO - Building CX Success Over 20 Years
Rob Joubert is the founder and CEO of Boomerang BPO. He is based in Cape Town, South Africa. 2025 was the 20th anniversary year for Boomerang, so at the end of the year Peter Ryan called Rob to talk a...
5 Feb 25min
TUI & Transcom On Building A Best In Europe Partnership
Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards...
29 Jan 38min
