David Powers - Rooter Hero - The Three-Faced AI God In CX
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and Dav...
11 Sep 202526min
Cheryl Paarwater - Enerlytics & Call Lab BPO - How Does AI Affect Marginalized Communities?
Cheryl Paarwater is the Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. Cheryl has championed CX in South Africa for many years and is a board member of BPESA ...
4 Sep 202534min
Kathy Juve - Concentrix - Flashback To The First Month Of Covid
This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025. This interview was originally broadcast on May 15, 2020 - about a month ...
28 Aug 202525min
Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis
SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the indu...
21 Aug 20257min
John Devlin - Ascensos - Flashback To Day One Of The 2020 Covid Lockdowns
SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the indu...
14 Aug 202512min
Dave D'Arcy - Laughing Leadership - The Recurring "Groundhog Day" Issues In CX
Dave D'Arcy is the founder of Laughing Leadership. He is based in Tring, close to London in the UK. Laughing Leadership was created to guide business leaders to build the environment to nurture and de...
7 Aug 202529min
Amanda Quinn - Quinn Growth Advisors - BPOs Must Specialize or Die Trying
Amanda Quinn is the Founder and Principal of Quinn Growth Advisors. She is based in Raleigh, North Carolina, USA. In this conversation with Peter Ryan, Amanda talks about her work advising BPOs on how...
31 Jul 202532min
Mike Ortegon - Yoummday - How Travel Is Taking Off
Mike Ortegon is a customer solutions director at Yoummday. He is an American based in London and he has a focus on the global travel industry - with a long track record of leadership roles in travel c...
24 Jul 202524min
